at EBSCO INDUSTRIES INC. in Gurnee, Illinois, United States
Job Description
At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Up Desk Store brand, we create workspace furniture solutions that nurture a healthy and collaborative work environment.
Luxor Workspaces is seeking an organized Revenue Operations Coordinator to support the activities of revenue operations function. Attention to detail and a preference for process is essential to finding success in this role. Candidates must also be able to work cross-departmentally and be comfortable interacting with many levels of our organization, with the propensity to work through ambiguity and achieve buy-in across a variety of teams and stakeholders.
ESSENTIAL DUTIES AND Responsibilities:
Provide cross-functional support to the operations function to optimize revenue generation and retention through solution selling and lead generation efforts
Work closely with the Marketing, Sales teams, Customer Service and Operations teams to provide on-going support and maintenance of our business systems, processes, and data
Coordinates revenue operations related support/training, project coordination, creating and maintaining documentation, accommodating ad-hoc user requests and developing management dashboard reporting
Provide direct user support on Salesforce and NetSuite (and other critical tools and applications) that enable the sales teams
Implement and enforce processes and tools that will maintain integrity and accuracy of Salesforce.com data.
Maintain reporting tools and manage ad-hoc reporting requests for the marketing, sales, customer service, and revenue operations functions
Assist in the development of internal audits and controls to ensure integrity of business processes and data
Liaison with purchasing regarding inventory management, quoting and order logistics in conjunction with the Manager of Revenue Operations, Supply Chain, and Sales Leadership team
Coordinates order logistics coordination with operations, supply chain, and sales
Out of ordinary pricing & quoting
Lead times of large orders, containers, OOS items
Analyze sales orders and quotes to identify areas of opportunity
OTHER DUTIES AND RESPONSIBILITIES:
Interact/liaise with several other departments to assist in customer experience/retention and revenue generating activities
Generate weekly/monthly reporting of revenue operations related KPIs, projects, campaign results, etc.
Identify process breakdown and assist in fixing and documenting SOPs
SKILLS AND ABILITIES REQUIRED:
Commitment to utilizing CRM software and managing via CRM software, Salesforce preferred
Strong attention to detail
Self-Motivated
Ability to attend floor days or tradeshows if need arises
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor's Degree
1-3 years of customer service/sales/marketing/revenue operations support experience
1-3 years of CRM and ERP systems experience
Computer equipment and level of software requirements:
Intermediate PowerPoint
Intermediate Word
Intermediate Excel
Outlook
Experience using CRM (Salesforce preferred)
Experience using Contact Databases (ZoomInfo preferred)
Experience using ERP systems (NetSuite preferred) to review customer and product data
Specific Knowledge, licenses, certifications REQUIRED:
None
SUPERVISORY RESPONSIBILITIES:
None
TRAINING REQUIREMENTS:
None
PHYSICAL DEMANDS:
Must be able to travel to tradeshows, customer and prospect locations occasionally
PHYSICAL PROTECTIVE EQUIPMENT:
None
WORK ENVIRONMENT:
Usual office working conditions
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other
job-related instructions and to perform any other job-related duties requested by any person... For full info follow application link.
EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
EBSCO complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
