at ConvergeOne in Bloomington, Minnesota, United States
Job Description
Offer Management Director
Job Locations
US-Virtual Office
Position Type
Regular Full-Time
Requisition ID
2024-5885
Category
Other
C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Overview
Summary
The Product/Offer Management Director is accountable for the introduction, field acceptance and acceptance by the C1 Maintenance and managed svc team to support ongoing lifecycle management of ConvergeOne's full portfolio of Service and Product offerings. This includes partnering with team members who are responsible for individual offers and functions. Practice Director provide the technical portfolio roadmap.#LI-JM1
Responsibilities
Essential Functions
Assumes responsibility for the introduction of the holistic offer on time, on Specification and on budget
As defined by the Business case
Directs and oversees all aspects of Product/offer Management, including understanding market demands, technology trends, and the competitive field
Develops Product requirements document with Sign off from Practice Director, CTO and sales representative (Sponsor RVP)
Includes the planning and execution of offer launch, field engagement and education via coordination with marketing and Field operations
Ensures all support and services functions are finalized and approved via QG process including but not limited to: costing, pricing, PS and MS support etc.
Assumes responsibility for acceptance by Field and Services organization after field implementation
Develops the realization of the offer roadmap based on practice Directors portfolio technology roadmap
Launches messaging based on content from Practice Director, the OM aligned with Marketing for use on: website, social media, blogs, white papers and industry papers
Additional Specific Duties and Responsibilities
Interacts frequently with customers, as well as internal, Operations, and Executive leadership teams
Works independently in a dynamic environment; project managing and tracking progress to meet deadlines and objectives
Qualifications
Required Qualifications
5+ years Product Management experience in IT products/ services industry
Complementary experience in Marketing or Financial Analyst roles
Deep knowledge or experience in Professional, Maintenance, Managed, and Cloud Services
Working Knowledge of Enterprise Communications product technologies, such as
Unified Communications, Contact Center, Mobility, and Voice/Data networking products and solution for small, medium, and large businesses
Familiarity with ITSM (IT Service Management) concepts, practices, and procedures
Strong Business Acumen and Financial background, including P&L and Business Case development
Proficiency in all MS Office applications. Advanced Excel skills
Desired/Preferred Qualifications
Sales/Presales Support and Supervisory experience
Strong leadership skills, with the ability to work in a cross-functional environment, directing teams that may not directly report to the individual
Ability to work independently and meet deadlines with minimum supervision
Outstanding interpersonal and communication skills (verbal and written), as demonstrated through professional and personal achievements
Vision, creativity, intellectual curiosity, and the desire to constantly keep up with new aspects of the business
Ability to effectively negotiate and communicate in a collaborative style with a wide variety of audiences - Sales, Technical, Operations, and Business/Executive leaders inside and outside ConvergeOne
Additional Information
C1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident... For full info follow application link.
EOE of Minorities/Females/Vets/Disability
