at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Registered Associate, Brokerage Service Group
Under direct supervision, the Northern Trust Securities Inc (NTSI), Brokerage Service Group (BSG) Registered Associate is responsible for supporting Wealth Brokerage through processing various administrative and operational activities related to broker dealer's products and services. Primary activities include establishing, maintaining and closing client accounts, addressing client inquiries, executing money and movements, preparing and producing client serving materials as well as ensuring accurate and complete account and client records. Of critical importance is the Registered Associates' adherence to the policies and procedures involved with requested activities. The Registered Associate utilizes an understanding of the investment industry and relevant financial markets to provide exceptional client service. Requires working knowledge and experience in own job discipline. Continues to build knowledge of the company, processes and clients. Receives a moderate level of guidance and direction.
More specific activities of the role include:
Answers inbound calls to the Brokerage Service Group service center.
Executes client account servicing activities as requested by client and partners within appropriate time frames, including but not limited to the processing of wires and fund transfers, cash movement, gift processing, preparing required documentation, opening and closing accounts, and researching of client issues.
Develops a strong understanding of required steps involved with each request, communicating NTSI operations teams as appropriate to obtain necessary information to properly execute the requested activity.
Addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and NTSI Compliance policies and procedures, promptly escalating any issues and/or concerns to management.
Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools.
Where appropriate, strives to identify service efficiency and delivery enhancements, as well as process improvements.
Assists with new partner onboarding.
Qualifications:
A College or University degree and/or some relevant financial services industry work experience is required.
FINRA Securities Industry Essentials Exam (SIE), Series 7 or 7TO and Series 66 registrations are required or ability to acquire within 90 days.
Excellent verbal and written communication skills are required.
Security/investment industry knowledge is required.
Analytical and problem solving skills are required.
Technical skills / systems knowledge (e.g. Microsoft Office 365) is required.
In office
This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite. 50 S. Lasalle, Chicago, IL 60603
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
