at Accenture in Chicago, Illinois, United States
Job Description
Organization: Corporate Functions/Workplace
Location: Chicago, IL
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. People in the Corporate Function contribute to the running of Accenture as a high-performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area. Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.The Chicago office is place where clients co-create, collaborate and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support.
Job Description:
The Mail Services Customer Service Associate will complete a wide range of customer service activities primarily focused on the delivery of mail services. Additional activities may include greeting and welcoming visitors, floor operations support, workspace/meeting room setup, document services, floor operations support or other location services. Responsibilities include the following:
+ Greet and assist employees, visitors and vendors with a high level of hospitality
+ Complete daily mail runs, delivering mail/packages to customers multiple times per day
+ Receive, sort, track and action incoming packages and courier items per established protocols
+ Complete daily mail pickups from designated mail stops throughout the office multiple times per day
+ Assist with mail processing accordingly/applying postage as necessary
+ Deliver outgoing mail and certified mail items to U.S. Post Office multiple times per day
+ Assist customers with courier package shipping and/or local messenger package delivery to include assisting with international shipping
+ Assist with coordination of freight shipments including packaging items for shipment
+ Inventory mailroom supplies and order/restock as needed
+ Receive used consumables such as toner cartridge, track metrics and ensure sustainability best practices are followed
+ May assist with the setup of meeting rooms and workspaces
+ May stock and maintain appearance of general use areas
+ May perform administrative duties according to location guidelines to include supporting large-scale duplicating projects
+ May carry out instructions for security, fire, health, and safety and maintain records
Basic Qualifications:
+ Minimum of 1 year of customer service experience
Preferred Skills/Qualifications:
+ Beginner/Intermediate knowledge of MS Outlook
+ Beginner/intermediate knowledge of MS Office (word/excel/PowerPoint)
+ Passionate about customer service and hospitality
+ Comfortable with technology
Professional Skills:
+ Critical thinking skills
+ Problem solving skills
+ Judgement and decision-making skills
+ Proven ability to work independently and as a team member
+ Good communication skills (written and oral)
+ Good organizational, multi-tasking and time management skills
+ Highly responsive, flexible and adaptable
+ Proactive thinker/action taker
+ High level of professionalism
+ Demonstrated teamwork and collaboration
+ Ability to work with highly confidential material and maintain confidentiality
+ Seeks out challenges and opportunities to grow
+ Business partner attitude and approach
+ Demonstrated leadership in professional setting; either military or civilian
+ Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)Role Location Annual Salary Range
California $40,200 to $80,100
Colorado $40,200 to $69,200
New York $37,200 to $80,100
Washington $42,800 to $73,700
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who
