at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Job Title: Client Advisor
Job Description Summary:
The Client Advisor, WM role is responsible for managing individual and family wealth management client relationships while delivering high quality service. Responsible for the overall client satisfaction, by collaborating with the service team and appropriate NT resources to ensure timely delivery of high quality account service, proactive delivery of advice, issue resolution, effective communication of client needs to partners, and development of overall advisory relationship with client.
Major Duties:
- Manages assigned account base of wealth management clients by working with clients and their professional advisors to develop a thorough understanding of the client's needs and goals. Exhibits knowledge of agency account agreements and governing documents. Exhibits knowledge of Advisory Practice services/offerings (including estate and financial planning), capital markets, banking products/offerings, asset management and prudent investment principles.
- Guides client conversations for goals driven wealth management and holistic advice. Provides proactive advice to clients on NT's products/services, emerging issues, regulatory/tax changes, and appropriate actions for the client. Combines technical knowledge with fact finding and analysis to develop advice-driven solutions for clients. Explains complicated concepts to clients in a thoughtful way using non-technical terminology
- Maintains a working knowledge of various NT resources and utilizes knowledge, experience, and NT resources to identify opportunities for relationship enhancement
- Focused client service with responsiveness, diplomacy and tact; proactive client contact through written and verbal communication with suitable frequency. Exhibits excellent time management skills
- Exhibits knowledge of Advisory Practice services/offerings (including estate and financial planning), capital markets, banking products/offerings, asset management, financial planning and prudent investment principles
- Understanding of NT fiduciary standards and practices, applies fiduciary knowledge and judgment to fiduciary relationships. Understands and complies with internal policies, processes and procedures to effect prudent risk management and judgment. Recognizes fiduciary risk issues and seeks appropriate resolution
- Cultivates relationships with referral sources and centers of influence to build the business; identifies and develops new business opportunities. Participates in community and professional organizations representing NT
- Teaches and mentors less experienced partners
- Travels to meet with clients where appropriate considering revenue, new business opportunities, or servicing requirements
- Seeks continued development of fiduciary and advisory skills through training and experience.
- Exercises judgment based on the analysis of multiple sources of information
Knowledge:
- Strong relationship building skills
- Ability to identify opportunities to grow and...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
