at Illinois Department of Innovation & Technology in Springfield, Illinois, United States
Job Description
25% Under administrative direction, serves as an Internet Information Services (IIS) Administrator, for the Department of Innovation and Technology (DoIT):
- Performs complex, professional, and advisory functions in the Midrange Wintel/ Application Hosting Unit exercising substantial creativity and originality to reach the final objective.
- Researches, plans, installs, implements, configures, documents, maintains, communicates, coordinates in relationship to hardware, software, and operating systems of specified platforms.
- Develops complex and sophisticated interface functions between software and servers.
- Reviews and evaluates customer requests to ensure customer needs are satisfied and standards and procedures are met.
- Approves and documents installations and enhancements.
- Coordinates complex enhancements and maintenance with the client.
- Utilizes Microsoft desktop solutions, virtual servers in a VMware environment, ESRI Geographical Information Systems (GIS) software in the performance of duties.
25% Conducts and coordinates in-depth studies involving substantial technical research and systems analysis:
- Develops complex written Information Technology (IT) analysis, recommendation documents and implementation plans.
- Provides complex technical assistance to clients and technicians pertaining to hardware, software, and operating systems.
- Conducts reviews of complex components and processes making recommendations for modifications to provide availability, flexibility, and usability for clients
- Reviews, creates, and modifies current configurations, tables, and programs.
- Configures and maintains security requirements on servers.
- Updates existing processes for installs and develops processes on configuration for the software installed and implemented.
- Provides monitoring and reporting of software and servers.
- Develops complex and sophisticated interface functions between software and servers.
20% Performs advanced problem diagnostics of complex operating systems and problems:
- Evaluates and resolves problems.
- Monitors connectivity and utilizes software to notify of alerts.
- Resolves complex hardware and software problems and assists in the diagnosis and resolution of system software problems.
- Administers web-based applications using Microsoft Internet Information Services (IIS).
- Administers Microsoft Windows Server operating system and Active Directory in an enterprise environment.
- Confers with vendors to resolve software and hardware problems.
- Serves as liaison between agency customers and management and technicians for resolution of customer requirements.
- Monitors trouble tickets to ensure acceptable service levels to agencies within listed time frames are being met.
- Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.
20% Serves as project coordinator for full-range major/complex projects, very large hardware/software deployments, and installations across multiple agencies and locations:
- Determines and coordinates project components such as project scheduling and assignments.
- Assigns and reviews the work of project analyst staff.
- Provides expertise, guidance, and direction to staff.
- Reviews results and incorporates individual components of project into the final product.
5% Keeps abreast of new developments in the Information Technology (IT) field:
- Continues education by attending meetings, training sessions, seminars, and conferences on and off site to increase familiarity with and remain current on IT products, vendors, techniques, and procedures.
- Attends demonstrations and exhibitions related to assigned operations.
5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
