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IIS Administrator (INFORMATION SYSTEMS ANALYST II, Option S)

at Illinois Department of Innovation & Technology in Springfield, Illinois, United States

Job Description

25% Under administrative direction, serves as an Internet Information Services (IIS) Administrator, for the Department of Innovation and Technology (DoIT): 

 

  • Performs complex, professional, and advisory functions in the Midrange Wintel/ Application Hosting Unit exercising substantial creativity and originality to reach the final objective.
  • Researches, plans, installs, implements, configures, documents, maintains, communicates, coordinates in relationship to hardware, software, and operating systems of specified platforms.
  • Develops complex and sophisticated interface functions between software and servers.
  • Reviews and evaluates customer requests to ensure customer needs are satisfied and standards and procedures are met.
  • Approves and documents installations and enhancements.
  • Coordinates complex enhancements and maintenance with the client.
  • Utilizes Microsoft desktop solutions, virtual servers in a VMware environment, ESRI Geographical Information Systems (GIS) software in the performance of duties.       

 

25% Conducts and coordinates in-depth studies involving substantial technical research and systems analysis: 

 

  • Develops complex written Information Technology (IT) analysis, recommendation documents and implementation plans.
  • Provides complex technical assistance to clients and technicians pertaining to hardware, software, and operating systems.
  • Conducts reviews of complex components and processes making recommendations for modifications to provide availability, flexibility, and usability for clients
  • Reviews, creates, and modifies current configurations, tables, and programs.
  • Configures and maintains security requirements on servers.
  • Updates existing processes for installs and develops processes on configuration for the software installed and implemented.
  • Provides monitoring and reporting of software and servers. 
  • Develops complex and sophisticated interface functions between software and servers.     

 

20% Performs advanced problem diagnostics of complex operating systems and problems:  

 

  • Evaluates and resolves problems.
  • Monitors connectivity and utilizes software to notify of alerts.
  • Resolves complex hardware and software problems and assists in the diagnosis and resolution of system software problems.
  • Administers web-based applications using Microsoft Internet Information Services (IIS).
  • Administers Microsoft Windows Server operating system and Active Directory in an enterprise environment.
  • Confers with vendors to resolve software and hardware problems.  
  • Serves as liaison between agency customers and management and technicians for resolution of customer requirements.  
  • Monitors trouble tickets to ensure acceptable service levels to agencies within listed time frames are being met.
  • Escalates time sensitive trouble calls to senior staff and/or appropriate vendor for faster resolution time.     

20% Serves as project coordinator for full-range major/complex projects, very large hardware/software deployments, and installations across multiple agencies and locations:    

 

  • Determines and coordinates project components such as project scheduling and assignments.
  • Assigns and reviews the work of project analyst staff. 
  • Provides expertise, guidance, and direction to staff.
  • Reviews results and incorporates individual components of project into the final product.     

 

5% Keeps abreast of new developments in the Information Technology (IT) field: 

 

  • Continues education by attending meetings, training sessions, seminars, and conferences on and off site to increase familiarity with and remain current on IT products, vendors, techniques, and procedures.
  • Attends demonstrations and exhibitions related to assigned operations. 

 

5% Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

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Job Posting: 11934948

Posted On: May 29, 2024

Updated On: Jun 11, 2024

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