QUALITY ENHANCEMENT SUPPORT TEAM REVIEW SPECIALIST

at Illinois Department of Children & Family Services in Belleville, Illinois, United States

Job Description

Belleville, IL, US, 62223

Agency :  Department of Children and Family Services 
Title: Management Operations Analyst II/Quality Enhancement Support Team Review Specialist - Belleville

Closing Date/Time: 06/11/2024 
Salary:   Anticipated Starting Salary (Effective 7/1/24) $6,339 monthly step 1b; Full Range $6,339 - $9,178  
Job Type:   Salaried 
County:   St. Clair
Number of Vacancies:   1  
Plan/BU: RC062   

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual with strong clinical assessment and thinking skills to serve as Qualitative Case Reviewer.  Under direction, this position will coordinate and conduct evaluations of Department programs and services to include child protection, resources, and child welfare operations.  The position will conduct comprehensive reviews of case records, court reports, progress reports, external evaluations, assessments, etc.  The position will also interview case-specific internal and external stakeholders to evaluate the overall quality of services being provided and achievement of outcomes to children and families served by the Department and community-based partners.  Additionally, the position will synthesize information resulting from case record reviews and interviews into a coherent, comprehensive, accurate story about each case, reflecting the needs of individuals served and whether those needs were met.  This position provides a great opportunity for someone who is interested in playing a role in ensuring that quality services are provided to children and families served by the Department.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent writing skills, the ability to accurately, clearly, and concisely present the facts of the case, and the ability to defend his/her position on whether outcomes are being achieved.  The ideal candidate must also have high expectations for casework practice and the achievement of outcomes for children and families.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

1. Serves as Quality Enhancement Support Team Review Specialist

2. Provides regular case consultation in meetings with managers, field supervisors, caseworkers, and investigators, making recommendations to address negative trends and performance deviations and to facilitate greater consistency and continuity throughout the life of the case

3. Creates individual team profiles of assigned Department teams on a quarterly basis, including information on both work processes and outcomes

4. Provides input and makes recommendations to the Field Review Supervisor relative to policies, procedures, and/or rules impacting field review and operations

5. Identifies to management those benchmarks, timelines, or indicators found to be out of compliance

6. Attends and provides input into various meetings

7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above