at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
The Global Revenue and Billing Management team is responsible for the accounting, invoicing, and payment management of Northern Trust's client revenue. The team is located in the North America, EMEA, and APAC and supports all business segments - Wealth Management, Asset Servicing, and Asset Management, and all regions - North America, EMEA, and APAC. The team works closely with the various business units and their respective Finance teams to ensure accurate revenue recognition and closing of Northern Trust's monthly books. The team is in the midst of a multi-year transformation that will migrate all clients to the best-in-class Oracle Revenue Management and Billing (ORMB) platform that will improve client experience, deliver enhanced controls, optimize workflow, and enable advanced reporting and data analytics.
The Manager of Business Process for Global Revenue and Billing Management, will manage a small team and work closely with the global BAU leadership team and governance teams on a diverse set of initiatives that support business enhancements, new capabilities, operational optimization, and production support. The Business Process Management function is responsible for an end-to-end process analysis and design with an understanding of technical and operating challenges and solutions as they relate to the current and future business environment. The right candidate will have a balance of business acumen and technical expertise, be able to flex a variety of skills including: business analysis, project management, and process optimization, all underpinned by a technology forward mindset and strong communication.
Major Duties:
- Identifies strategic opportunities to optimize and scale processes and enhance capability. Executes on same. Works closely with GFM leadership team and business unit leaders to achieve business goals.
- Evaluates new capabilities from software vendor and implements as appropriate to optimize platform value.
- Creates and manages a framework for global prioritization of docket work and drives the transition of the team towards an Agile development model.
- Oversees technology production support and ensures service levels are defined, measured, and align with evolving business need.
- Integrates data driven management in all aspects of work.
- Manages portfolio of projects and initiatives.
- Communicates change to business including - best practices, new capabilities, process redesign.
- As subject area expert, provides comprehensive, in-depth analysis, consulting and leadership to team and partners..
- Communicates effectively by simplifying the complex and ability to translate technical terminology into layman's business terms.
- Carries out activities that are large in scope, cross-functional and technically difficult.
- Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities.
- Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
