at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
The Asset Servicing, Custody group within Global Fund Services (GFS) is comprised of multiple service teams that service over 1,400 client appointed investment manager relationships and over 400 self-managed client relationships in North America.
The Senior Consultant ,-Client Servicing role reports to the Custody Servicing Manager and is responsible for sustaining relationships and delivering high-quality service for complex clients and client appointed IM relationships .
This includes interfacing with internal partner areas to a ddress complex issues, leading process improvements for complex clients, acting as a technical resource for members of the team and a point of escalation for internal and external partners .
The Sr. Consultant works with the business unit , operational teams and clients to understand their needs and is responsible for enhancing the client service experience.
Major Duties/Responsibilities:
- Develop and maintain relationships with complex investment managers, or clients, and internal Northern Trust partners or groups to better understand the needs of the investment manager, or client, and articulate those needs to collaborate on query resolution, process improvements and other service enhancements
- Understand client's end-to-end process flows, business needs and deliverables, and ensuring adherence to relevant service level agreements.
- Resolve complex inquiries and es calations where expertise is required to interpret policies, guidelines, and/or processes . Facilitate solutions that ensure operational excellence .
- Provide leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
- Build and maintain effective working relationships with key internal and external partners . Interact with various internal partner groups to aid in or facilitate in the resolution of complex issues and inquiries across the many global markets the investment managers or clients invest.
- Understand market and industry trends and translate to stakeholders. Contribute to the development, maintenance, and adoption of standards as market, policies change.
- Actively involved in ongoing training for new hires and other members of the service team
- Analytically and procedurally competent, representing the team on cross-function process or project deliverable.
- Identify and lead process improvement opportunities, shortcomings, and requirements for complex issues related to clients, or client-appointed investment managers , collaborating across the operations organization to drive outcomes.
The ideal candidate should have a fair amount of the following qualities:
- College degree or relevant work experience in client servicing or asset servicing operations...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
