at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing) by facilitating efforts of their team and other internal stakeholders, coordinating resources to ensure timely delivery of reports/information and issue-resolution and effectively communicating client concerns/needs to partners
Working Model: Hybrid
We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
Major Duties :
- Responsible for service and delivery to one or multiple clients within their area of specialization (Custody, Fund Accounting, Transfer Agency or Middle Office Outsourcing
- Ensures and maintains client service levels to dedicated client/s by ensuring the timely and accurate delivery of reports/information, attends operational meetings both internally and externally with key client(s)
- Operates independently; has in-depth knowledge of business unit/ function.
- Manages large and/or complex projects such as strategic change management, new business/product initiatives, process re-engineering, merger and acquisitions integration and provides multi-disciplinary consulting service such as marketing and technology to business groups
- Cultivates and maintains working relationship with Relationship Managers, Client Service Delivery Managers and other Service Managers to ensure client service needs are met
- Acts as the key client contact within area of expertise and follows up on day-to-day client queries and issue resolution
- Responsible for identifying and addressing service issues as and when they arise
- Provides technical expertise for new or complex products/services and oversees the implementation of new processes to support these products/services on an ongoing basis to ensure that client needs are met
- Provides management reporting on transactions, including statistics on volume, productivity, new development and service impact to clients
- Assists client(s) and partners with complex problem resolution
- Interacts with various operations areas to improve processes, oversee software installations, and research processing problems or resolve client inquiries
- Maintains risk management and compliance programs and activities for their assigned group.
- Strategic in developing, implementing and administering programs within functional areas
- #LI-GG1
- #LI-Hybrid
Knowledge :
- Excellent oral and written communication skills are required
- Knowledge of financial industry operations, including fiduciary services and use of trust systems is required
- Analytical and problem solving skills is required
Experience :
- A College or University degree and/or relevant proven work experience is required.
Working with Us:
As a Northern Trust partner,...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
