at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
As the ServiceNow Platform Owner , you will bring a passion for ServiceNow capabilities and solutioning skills . You'll help our product owners overcome challenges using modern, best in class architectural approaches, tools and technologies to maximize the value of our ServiceNow platform. You'll make sure the solution developed by the team considers the architecture and operating environment, as well as future functionality and enhancements.
Key Responsibilities
- Develop and maintain strategic roadmap and collaborate with our development team to align on upgrade and patching timing
- Enable solutions to problem s with a complete end-to-end solution in a fast, agile environment.
- Collaborate with our development team to not just develop software, but to create value-add solutions .
- Oversee the overall prioritization of work across all ServiceNow capability owners including (example of modules: ITSM, ITOM, IRM/GRC, HR)
- Manage strategic relationship of ServiceNow and other service partners
- Develop AI strategy and roadmap and oversight of implementation for automation and emerging ServiceNow capabilities across the platform
- Oversee data governance strategy for critical data elements across all ServiceNow capabilities
- Oversee process architecture across the platform
Key Skills/Experience
- 10 + years of experience with software design and development
- 7 + years of experience with ServiceNow platform administration, self-hosted installations, ongoing operations, and maintenance of the environment
- 7 + years of experience with ServiceNow development, including Glide, scripting, business rules, client scripts, data imports, custom apps, and development methods
- Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
- Experience with LDAP Integration and Web Service Integration such as API Web Services
- Experience with ServiceNow Development APIs and Single Sign-on configuration and administration
- Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
- Secret clearance
- Bachelor's degree
- ServiceNow Certified Systems Administrator or Security+ CE Certification
Nice To Haves
- Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC)
- Experience with requirements management, and JIRA or similar RTM platforms
- Experience creating quick proof-of-concepts for the customer
- Experience coordinating between cross-functional teams
- Experience with AWS
- Experience with ServiceNow ITSM, SecOps, or HR modules
- ServiceNow Implementation Specialist Certification
- ITIL v3 Foundations or ServiceNow Certification, including Certified Application Developer, Certified System Administrator, or Certified Implementation Specialist
Working with Us:
As a Northern...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
