at Komatsu America Corp. in Chicago, Illinois, United States
Job Description
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
We have a new opportunity for a Senior Business Analyst based out of our corporate headquarters in Milwaukee, WI or Chicago, IL.As a Senior Business Analyst specializing in Digital Experience (DX) Platforms, you will help Komatsu to build a new face to its customers. As such, you will use your industry insights and experience to understand and enrich our product vision. Main tasks will include performing detailed requirements analysis, documenting processes and process changes, relaying requirements to downstream technical teams for build and deploy functions and coordinating user acceptance testing. To succeed in this role, you should have strong communications skills, an analytical way of thinking and be able to quickly learn, absorb, and explain complex business concepts as well as IT enablement concepts.
This role will be expected be conversant in the following areas:
eCommerce
Digital marketing
Digital Sales Enablement and CPQ
Digital Asset Management
Product information management (PIM)
Identity and Access Management
Customer insights
Contact Center concepts
Content Management
Key Job Responsibilities
Partner with business stakeholders to identify and capture business requirements, documenting those in Azure DevOps (ADO).
Analyze and document current processes, changes to processes, and/or new processes to be defined, including cross-functional impacts across business functions.
Cascade requirements to downstream technical teams, including providing explanations as needed to build teams.
Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
Lead meetings, e.g., business requirements review, testing engagement, etc.
Actively participate in formal presentations to a variety of management levels.
Coordinate system/user testing as required; analyze and validate testing results.
Act as a reference and provide support to application users with respect to questions arising from application/functionality adoption and use.
Perform rules authoring as required to support business requirements
Stay current with industry trends and best practices in digital experience platforms, application logging, monitoring, and observability.
Qualifications/Requirements
Bachelor's degree in information technology or a related field
Minimum of five years of prior Business Analyst experience
Strong understanding of process engineering and re-engineering, as well as process optimization.
Experience with content management systems (CMS), ecommerce platforms, and CRM systems, such as Salesforce, or Adobe Experience Manager.
Familiarity with DevOps platforms, including documentation of epics/user stories/features, as well as requirements traceability (RTM).
Proven track record of successfully capturing, documenting, and communicating requirements for digital experience platforms, including experience with the following domains and concepts:
eCommerce
Digital marketing
Digital Sales Enablement and CPQ
Digital Asset Management
Product information management (PIM)
Identity and Access Management
Customer insights
Contact Center concepts
Content Management
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
