at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Continue to learn, grow and evolve
No matter what greater means to you, we can help you find it. We believe in empowering our partners with the resources, support and opportunities to achieve greater and reach their full potential. A strong focus on individual career development and growth is just one way we help you reach your goals.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to strengthening the communities in which we live and work.
The new Process Optimization team is part of the Wealth Management (WM) Office of the Chief Operating Officer (OCOO). The team will work with all project and process execution teams across Wealth Management to catalog, assess, prioritize and execute process optimization initiatives that will drive demonstrable, quantifiable benefits to the WM organization.
The Manager of Process Optimization for Wealth Management will help stand up the Process Optimization function in the WM business unit. The function is responsible for identifying, analyzing, prioritizing, executing and transitioning optimizations of existing processes to reduce risk and drive benefits. Additionally, establishing a center of expertise within the BU. The right candidate will have a balance of business acumen and strong ability to influence, strong management skills and be able to flex a variety of other skills including business analysis, project management, and process optimization, all underpinned by a data driven mindset and strong communication.
Major Duties:
- Based on industry standard best practices, develop the business process management (BPM) /optimization framework for Wealth Management.
- Design and implement the inventory of Wealth Management business processes.
- Develop and implement consistent BPM development methodology/approach with a focus on simplification, automation and cross-system integration.
- Identify strategic opportunities to optimize and scale processes and enhance capability. Execute on same. Work closely with OCOO leadership team and business unit leaders to achieve business goals.
- Implement governance to ensure processes are optimized, consistent and adhere to standards and controls.
- Create and manage a framework for prioritization (i.e. "heat map") of process optimization work and inform all stakeholders of such.
- Determine systems needed to inform process optimization opportunity space and implement (i.e. Enlighten.
- Identify high complexity automation needs and partner with Data & Analytics team to execute.
- Define benefits of each process optimization initiative, track benefits return and report on benefits to senior leaders.
- Articulate benefits and related improvement via ongoing metrics tracking/dashboard
- Coordinate with Change Management to communicate changes to business including - best practices, new capabilities, process redesign.
- Manage portfolio of process optimization projects and initiatives.
- Ensure process support...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
