at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 20,000 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands.
We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.
As of March 31, 2021, Northern Trust Corporation had:
- $10.9 trillion in assets under custody/administration
- $8.2 trillion in assets under custody
- $1.2 trillion in assets under management
- $122 billion in banking assets
Northern Trust is looking for a Production Support Lead to join its Technology Team in Chicago.
Job Description AND Principal Responsibilities
The Cash Production Support Lead is responsible for the daily production support and incident management for the applications within the Cash and Corporate Technology. This lead will be responsible for managing development and L2/L3 Support. This role covers the bank's core cash processing applications. The candidate will lead the team of Level 2 support personals, participate in resolving significant incidents involving required stakeholders. The candidate will also provide clear and concise business communication during significant incidents. The successful candidate will work across application support, application development, infrastructure, and business teams to resolve incidents and ensure root-cause analysis is completed and remediation is done. This position is a critical role working closely with the core business operations teams, application development teams and ITSM team on Production Stability, Incident Management, Problem Management, Enhancement and Change/Release Management.
- Primary responsibility is to provide support to the business and other IT teams, to ensure continued availability, effectiveness and accuracy of production systems.
- Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.
- Escalate and follow up new issues, failures, and fixes.
- Primary responsibility is to lead the team of Support professionals; manage Incidents, Problems , Enhancements and Change Management.
- Handle major production incident calls, escalate impacts to dependent teams, involve needed teams in the call to fast-track the work around and get production back to BAU within SLA.
- Assign work responsibilities to all team members and make sure the Service-Now tickets are resolved in-time and with utmost correctness and hygiene.
- Availability to provide Support Coverage during weekends...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
