IT Change & Release Management Leader - 109586

at Northern Trust Company in Chicago, Illinois, United States

Job Description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Title: IT Change & Release Management Leader

Founded in Chicago in 1889, Northern Trust is one of the world's leading financial institutions. We specialize in providing asset servicing solutions and asset management to both institutional and personal clients. The delivery of products and services to this client base is supported through a network of offices in more than 40 countries around the globe.

We believe our most valuable asset is our engaged, empowered, and diverse workforce. As a global institution, Northern Trust is committed to building upon this diverse talent through encouraging innovative thinking and personal courage in an inclusive environment. Northern Trust's commitment to diversity & inclusion is evident in our internal initiatives for which we have won several globally recognized awards.

NT Is seeking an experienced IT Change & Release Management Leader, reporting to the Practice Lead for IT Service Management (ITSM), to transform processes and lead the global technology change management operations across the enterprise. This will include responsibility for ITIL Change Management process, Release Management process, and Patching process globally in our global infrastructure/Chief Technology Officer organization. This role is both a 'run-the-bank' and 'change-the-bank' position.

Who you are:

You have deep experience and expertise in leading enterprise-wide IT change and release management in a complex mission-critical processing global environment. You are accustomed to frequent interaction with senior stakeholders who are pursuing agendas and commitments that need to be reconciled to balance risks e.g. stability vs. time-to-market decisions. You will have a background in diverse platforms and technology, in both on-premises and cloud computing applications and infrastructure. You have a proven track record of developing strategies to meet complex program requirements with a 'now', 'next', 'later' mindset to incremental improvement to manage risk. You have an understanding of IT Service Management / ITIL best practices. You possess in-depth understanding of corporate governance structures and general management best practices. You have an entrepreneurial mindset with outstanding organizational and leadership skills; analytical abilities and problem-solving skills. You possess excellent communication skills and are demonstrably capable of saying "no" when needed. You deal positively with conflicting views. You have experience managing complex teams in a global operating model, as well as influencing results without direct leadership responsibility. You have passion and ability to mentor team members, developing their skills, competencies, and orientation towards new ways of working, while ensuring delivery of projects. You have demonstrated the ability to lead and operate across a global footprint.

This role will be responsible for a number of key functions that both support and drive improvements to the resiliency of Northern Trust's IT Resiliency. What you will do, leading a team of experienced individuals:...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity