Lead Agent (Part-Time)

at Pinkerton in Chicago, Illinois, United States

Job Description

Lead Agent (Part-Time)

We are as invested in your career as you are.

As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means moving to a future-looking company. We are here today, will be here tomorrow, and are a thriving community of over 2,000 risk management professionals.

This is just one of the several exciting career opportunities that are currently available.

Job Summary:

The Lead Agent will perform a variety of assignments including concierge-level or event security, response services, investigations, and oversee other Agents allocated to the assignment.

Essential Functions:

+ Represent Pinkerton’s core values of integrity, vigilance, and excellence.

+ Provide the client with concierge-level security at the company location and/or events;

+ Deescalate tense situations or individuals that may arise.

+ Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.

+ Assists with investigations and completion of investigative reports.

+ Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.

+ Secure the client’s perimeter;

+ Review CCTV, manage access controls, and respond to alarms, as needed.

+ Assists the SPP team in managing timesheets, coordinating schedules, communications with Agents, updating post orders, communicating client pass downs, and the overall success of on-site security operations.

+ Identify and escalate equipment deficiencies/failures.

+ Acts as the single point of contact for on-site client management.

+ Performs random post checks at client locations as directed by Pinkerton management.

+ Must be a site the Lead Agent has worked at or is currently working at.

+ All other duties, as assigned.

Education, Experience, and Certifications:

High School Diploma or GED with at least three years of law enforcement, military, and/or security experience. PERC is required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

+ Concierge-level customer service experience.

+ Able to complete thorough and accurate investigations and reports.

+ Access control systems, CCTV, and alarm monitoring experience.

+ Strong problem resolution skills.

+ Able to interact effectively at all levels and across diverse cultures.

+ Solid verbal and written communication skills.

+ Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

+ Exposure to sensitive and confidential information.

+ Regular computer usage.

+ Ability to handle multiple tasks concurrently.

+ Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.

+ Rapid and effective decision-making during unusual or emergency situations.

+ Frequent sitting and/or standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.

+ Ability to adjust focus between close and distance vision.

+ Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.