at Teksystems in Chicago, Illinois, United States
Job Description
See schedule and requirements to work from home below
Description:
This position is for a seasoned support staff in Customer Service who works independently under moderate supervision for routine situations.
He or she conducts research to respond to more difficult customer inquiries and answers, documents and monitors call center interactions. This is an Inbound Call Center educating and enrolling participants on Health & Benefits Enrollments for the upcoming year.
Responsibilities:
- This position is for an entry-level support staff in Customer Service, who works on routine tasks under moderate supervision. He or she provides basic support to clients by responding to customer inquiries and answering, documenting, and monitoring call center interactions
- Handles inbound calls and makes follow up outbound calls regarding benefit, pension, and 401K plans to planned participants from clients such as Cigna, Humana, Honda, Liberty Mutual, Campbell Soup, and Blue Cross Blue Shield.
- These Client Representatives will document and communicate program information to various departments.
- They are responsible for educating the caller on their options and giving them recommendations on their plans.
- They will also monitor plan activity and identify any key issues, upcoming challenges, or potential concerns
Additional Skills & Qualifications:
Excellent communication skills (both verbal and written).
- Ability to research and navigate multiple systems.
- Proficient in working with web based applications and Microsoft Office; ability navigate multiple systems without assistance.
- Excellent organizational and time-management skills to handle multiple tasks.
- Detail oriented to ensure accuracy.
Work from home requirements:
Internet speed – 50 MBPS MUST BE hardline connected to broadband via ethernet within 10 feet of router ( mercer provides ethernet cable) Must have dedicated internet connection ( wifi does not work) You may be asked to come in during nesting after training to do ( in person coaching, IT issues , etc)Shift: 7:00 AM EST – 11:30 EST ( start times )
OT possibility M-F Shift may change throughout the assignment due to business neededSaturday hours – 10A -2 PM EST – must be open to working occasional Saturdays
Contingents scheduled after 7PM will have increased rate – pro-rates compensate additional 10% for hours worked after 7 PM Shift are assigned after training*Training : M-F 8:45 EST – 5:30 EST ( 7:45 – 4:30 CST) – 3 weeks of training, 1 week of nesting – NO TIME OFF
Will have a knowledge assessment to pass (80 %) , 1 mock call evaluations During training – CAMERA must be on at all times, no exceptions About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
