at DocuSign in Chicago, Illinois, United States
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
Docusign is seeking a Customer Marketing & Engagements Operations Manager to drive the strategy, vision, and business management. In this role, you will partner closely with team members in community, customer experience, sales, customer success, growth, product, and support to drive the business outcomes and success of our overall customer experiences. You will wear many hats within the team that ultimately help to shape a growing organization.
The ideal candidate has experience leading cross-functional projects and programs and winning over others across the organization to drive clear business and customer outcomes. This position is a highly collaborative role and will require someone who can lead and influence leaders and key contributors. You will be a founding member of a new team whose role will support and enable the growing team and help influence change across the organization with a customer-first approach.
This position is an individual contributor role reporting to the Director of Business & Operations.
Responsibility
Develop strategic and operational plans that drive alignment of Customer Marketing and Engagements and leadership teams to ensure short and long-term initiatives align with the organization's mission and annual objectives and key results
Create and maintain short-term and long-term planning initiatives that align with the larger business goals and vision for the team
Partner with Insights and Data Science teams to ensure outcomes are measured through an established measurement framework that aligns with key customer outcomes and business decisions, ensuring the timing for measurement is consistent and repetitive to allow teams to manage and run their business units
Collaborate with Product and Marketing to establish a process for synthesizing feedback from customers that can influence roadmap decisions
Provide program management and leadership to all assigned programs
Develop and drive vision for key business projects and frameworks for the Customer Engagements team that involve cross-functional partnership, strategic direction, or multiple functions and business outcomes across the organization
Establish and maintain relationships and influence various partners across Docusign that contribute to customer innovation and drive solutions to complex business problems
Collaborate with various teams, including Community, product management, marketing, customer success, and account management, to gain insights into customer trends and find opportunities for harmonies
Develop and maintain project plans, including detailed master timelines, and drive the team to hit key landmarks
Negotiate and manage contracts with venues, housing, registration, promotional vendors, destination management, and other third-party vendors as required
Facilitate prioritization reviews tied into OKRs and establish an operating cadence for appending and closing OKRs
Drive and facilitate the team within the established rhythm of business cadence to deliver against financial planning, budget reviews, monthly business reviews, one-off analysis findings, training, etc
Partner with enablement teams to build onboarding programs to welcome new hires to customer engagement program details to new hires globally who join DocuSign
Manage business portfolio management of all ongoing projects, programs, and initiatives within the team
Implement internal communications at leadership level to tactical team-level communications about past and upcoming engagements
Develop messaging and presentations with key themes anchored against the team's mission and OKRs for the team to share with partners and vendors
Establish and maintain the rhythm of communications based on business performance with key partners and... For full info follow application link.
DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.
