at Robert Half in Burr Ridge, Illinois, United States
Job Description
Description We are offering a contract to hire employment opportunity for a Customer Service Representative in BURR RIDGE, Illinois. This role involves providing excellent customer service in a dynamic telecom provider environment. You will be responsible for handling customer inquiries, resolving complaints, maintaining customer records, and working closely with other departments to ensure a seamless customer experience.
Responsibilities:
- Handle incoming customer inquiries via phone, email, or chat, providing accurate, valid, and complete information.
- Resolve customer complaints efficiently and effectively, providing appropriate solutions and alternatives within time limits.
- Stay up-to-date with product and service information to provide accurate assistance to customers.
- Maintain customer records by updating account information and documenting all interactions.
- Collect and analyze customer feedback to improve service standards and share insights with the team.
- Work closely with other departments to ensure a seamless customer experience and to solve any complex issues.
- Answer inbound calls and manage both inbound and outbound calls as necessary.
- Perform data entry tasks and process customer orders.
- Schedule appointments and manage email correspondence with customers.
- Utilize Microsoft Excel and Word to manage and organize data. Requirements – Proficiency in Microsoft Excel and Microsoft Word
- Experience in a call center customer service role
- Ability to answer inbound calls effectively and efficiently
- Strong customer service skills and commitment to providing exceptional customer experiences
- Experience with data entry tasks
- Ability to handle both inbound and outbound calls
- Proven track record in email correspondence
- Familiarity with order entry systems
- Ability to schedule appointments accurately and efficiently
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to resolve customer issues in a timely manner
- Ability to work both independently and as part of a team
- Demonstrated professionalism and positive attitude in a customer service environment
- Willingness to learn and adapt to new technologies and systems
- Flexibility to work various shifts including evenings and weekends
- High school diploma or equivalent required.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
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