at Belcan in Chillicothe, Illinois, United States
Job Description
Details:
Job Title: Engineering Aide
Pay Rate: Starting at $21.00/hr
Schedule: Hybrid - 3 days in Office, Tuesday-Thursday onsite
Location: Chillicothe, IL
ZIP Code: 61523
Job Type: Contract
Start Date: Right Away
Keywords: #EngineeringAide #CallCenterJobs
JOB RESPONSIBILITIES:
* Work in a Call Center Helpline to assist dealers submit 30-50 inquires per day
* Respond to dealer inquires from phone calls, emails and website submissions.
* Log the inquires in Salesforce program.
* Utilize company's system to look up answers.
* On occasion, may need to contact engineers to help answer the dealer inquiry.
REQUIRED QUALIFICATIONS:
* Minimum of Associates Degree in a technical field, or equivalent experience.
* 2 years of experience is desirable but not required.
* Internship experience is acceptable
* Computer skills including ability to learn a variety of applications (Salesforce, Cat systems)
* Strong Microsoft Office (Outlook Email) skills
* Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email.
* Must be a team player and willing to reach out for assistance to be able to answer dealer inquires.
* Ability to process technical information
PREFERRED QUALIFICATIONS:
* Working knowledge of engines and engine components.
* Basic understanding of engineering systems including: Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop.
* Working knowledge of Salesforce.com applications.
Benefits:
* Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available.
* On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities.
* Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional.
* Scheduled performance reviews create opportunities for advancement and pay increases.
* We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition.
* A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions.
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/D/V
Belcan is an equal opportunity employer. EOE/M/F/D/V
