at University of Chicago in Chicago, Illinois, United States
Job Description
DepartmentCSL SHS: Clinical Operations Management
About the Department
The University of Chicago is one of the nation's leading institutions of higher education and research. Student Wellness (SW) is part of the division of Campus and Student Life and serves the student body by providing primary care, wellness, counseling, and psychiatric services in support of achieving holistic care of the student.
Job Summary
Reporting to the Clinical Operations Manager, the Nurse Navigator in the Student Wellness Center provides focused assistance to patients who are students with complex medical needs. Ensures seamless patient care is provided to students who require assistance coordinating medical care, navigating transitions of care, coordinating complex referrals, and closely following students who have been recently hospitalized. The Nurse Navigator works with providers, campus partners, and others to meet student care needs. May provide direct patient care when required as well as facilitate comprehensive coordination of care for patients, eliminate barriers to timely care, facilitate interactions to referred services, increase patient and provider satisfaction, and function as the primary point of contact for patients. Functions as the resource nurse on the floor in the absence of the Clinical Operations Manager.
Responsibilities
- Serves as the central point of contact for all patients with identified chronic and medically complex conditions such as (but not limited to) asthma, COPD, inflammatory bowel disease, diabetes, HIV, heart and vascular disease, cancer, MSK, transplant, etc., as well as psychiatric and behavioral diagnoses.
- Works with patients who require follow up after discharge from the emergency room and/or inpatient hospitalization, including a psychiatric hospitalization.
- Assists patients in navigating medical, nursing, ancillary, and other supportive services.
- Partners with provider and administrative team to facilitate, coordinate, and ensure patient access to clinical and support services.
- Works directly with students to identify and anticipate clinical needs.
- Conducts follow up phone calls with patients at the request of the provider; coordinates follow up activities, answers questions, and reviews and ensures understanding of plan of care.
- Provides education to patients, families, and significant others; acts as an information resource to students, health care professionals, and relevant campus partners.
- Collects and reports data from patient on barriers, health care, medications, prior treatments, etc.
- Monitors patient compliance with patient treatment plan and provides coaching and guidance as necessary.
- Assists patients with referrals to outside resources and care coordination as needed. Partners with Case Workers in Student Counseling as necessary.
- Designs and oversee the USHIP referral program.
- Participates in the orientation, training, and evaluation of new staff.
- Provides direct nursing care as needed and when appropriate.
- Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives and safety, environmental, and/or infection control standards.
- Function as back up to Clinical Operations Manager role in his/her absence to function in a resource role and provide oversight to clinical staff and manage floor operations.
- Applies logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Has a solid understanding of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Performs miscellaneous and other job-related duties as assigned.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
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Certifications:
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Preferred Qualifications
Education:
- Current Registered Nurse license in Illinois.
- Bachelor of Science in Nursing degree; at least 3 years of experience directly related to the duties and responsibilities specified.
Experience:
- Advanced knowledge and skill of RN, LPN, and MA clinical practice duties.
- Experience working in an ambulatory care setting.
- Experience working in a behavioral health setting.
- Higher education experience is a plus.
- Advanced training or experience with college age or young adult populations.
- 3-5 years of experience as a Registered Nurse, preferably in an ambulatory care setting.
- Experience in Care Management or Patient Navigation.
Preferred Competencies
- Ability to demonstrate organizational and interpersonal/ communication skills.
- Demonstrated capability to work independently and collaboratively with others.
- The ability to assist in high level problem-solving due to the complexity of the situations encountered.
- Demonstrated ability to organize and prioritize workload.
- Demonstrated ability to exercise sound judgment, make independent decisions, and lead staff.
- Ability to function both autonomously and as part of a team.
- Demonstrated ability to work in a fast paced environment with composure and professionalism.
- Possess both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast paced, multi-tasked environment.
- Demonstrate attention to detail and have excellent oral and written communication skills.
- Ability to maintain confidentiality.
- Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.
Working Conditions
- Clinical care setting and other campus settings.
- Environment can be stressful.
- Ability to work flexible shifts within the open clinic hours.
- Occupational risk for exposure to infectious material and communicable diseases, and mental demands.
- Ability to use computers extensively for up to 2 hours at a time.
- Ability to use standard computer and office equipment.
Application Documents
- Resume (required)
- Cover Letter (required)
- List of 3 references (required)
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Healthcare & Medical Services
Role Impact
Individual Contributor
FLSA Status
Exempt
Pay Frequency
Monthly
Scheduled Weekly Hours
40
Benefits Eligible
Yes
Drug Test Required
Yes
Health Screen Required
Yes
Motor Vehicle Record Inquiry Required
No
Posting Statement
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
