at Northwestern Memorial Healthcare in Chicago, Illinois, United States
Job Description
Location Chicago, Illinois
Business Unit Northwestern Medicine Corporate
Job REQID 105933
Job Function Information Technology
Shift Day Job (1st)
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Pay Starting at: $40.34+ per hour based on experience
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Description
The Senior Application Analyst reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Support and maintain assigned services and systems
Monitors, analyzes and plan upgrades
Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements.
Leads and executes project tasks as assigned
Adheres to and enhances quality assurance standards, systems development and delivery methodologies.
Contributes to ongoing process to integrate end users requests with software functionality.
Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and/or future use.
Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment.
Participates in on call rotation
Creates and maintains technical documentation and architecture diagrams
General Skills:
Maintains solid competence for assigned services and systems while grasping the integration and interaction of all supported services and systems.
Provides significant functional, technical, and operational knowledge of multiple applications and recognized as a subject matter expert.
Provides technical project leadership in the planning, design, development, testing, and implementation of application software.
Provides leadership in problem solving, which requires the consideration of the IS strategic plan and short term goals, the means by which to solve the problem, and development of associated action plans.
Maintains a broad working knowledge of the full range of NMHC IS systems.
Demonstrates ability to facilitate meetings and document notes
Independently represent team in leadership meetings
Understands and properly utilizes escalation paths and procedures
Customer Service:
Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers.
Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, end users, etc).
Works effectively in supporting the technical teams and customers with project and support activities.
Actively participates and communications with the project and support teams.
Prepares and delivers effective support by seeking a thorough understanding of the team's goals and objectives.
Communication Skills:
Communicates clearly, responsively, and purposely with customers and team members.
Proficient in all written communication, both internally and externally. Ensures technical environments, functional and technical specifications, programs, applications, and issues are adequately... For full info follow application link.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
