at Salesforce in Chicago, Illinois, United States
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryEmployee Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Love helping others thrive and have the best careers of their lives? Our Salesforce Certificationteam ensures our Salesforce customers and partners are enabled and certified to work with Salesforce products.
As a member of the Salesforce Certification team, you will be responsible for psychometrically evaluating role-based and product-based certifications and assessments and making recommendations on exam health, maintenance, and retirement decisions. You will manage end-to-end exam evaluation and will be responsible for assessing the certification program's health. You will identify, collaborate with, and maintain relationships with key experts and stakeholders across the company. You will work closely in a team environment to ensure that certifications are aligned with the appropriate enablement and resources. You will contribute to the overall growth of the certification program through your involvement in projects focused on continuous improvement.
Job Responsibilities
This role is invaluable in designing and implementing assessment tools that accurately evaluate candidate suitability and employee potential. Below are examples of outputs we would expect of a Salesforce Psychometrician.
Health checks/Diagnostics: Conduct routine analyses across the entire portfolio based on quarterly volume, identify potential issues, and recommend solutions or process adjustments based on results: general item statistics (exam health check), including distractor analysis, forms analysis, etc.
Validity and Reliability Analysis: Conduct extensive analyses to evaluate the validity and reliability of assessments. Strong candidates would be familiar with statistical techniques, such as factor analysis, item response theory, and classical test theory, to assess validity and reliability.
Quality Assurance: Oversee the ongoing maintenance and improvement of assessment instruments, monitoring their performance, identifying potential flaws or biases, and implementing revisions as needed to enhance their validity, reliability, and fairness.
Norming and Standardization: Establish norms and standards for interpreting test scores. Analyze exam data to establish score distributions, percentile ranks, and other benchmarks that facilitate meaningful comparisons and decision-making.
Build multiple equated forms (based on project criteria) and coordinate clear deliverables and reports to the relevant Exam Services team members to inform exam publishing. Include a specific number of simulations.
Generate scaled scoring tables to manage score equating confidentially.
Conduct special data forensic analyses towards the invalidation of scores when applicable, protecting the brand while ensuring the validity of the overall program.
Conduct ad hoc or custom analyses as needed to identify problems and/or review fairness and flag potential bias or other issues that might be cause for concern.
Compile summary reports of exam data with actionable items
Monitor the quality, performance, consumption, and value of certifications and assessments by gathering feedback from and presenting solutions to stakeholders. Respond to feedback from exam candidates and contribute to the overall growth of the certification program and community
Assist with activities related to customer-focused Salesforce events, such TrailheadX, Dreamforce, and World Tour events.
Experience:We aim to hire a seasoned Senior Psychometrician with a strong background in I/O... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
