at RLDatix in Chicago, Illinois, United States
Job Description
Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.
RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.
What You Will Do:
Successful Technical Support Engineers at RLDatix are driven by the need to help our customers use our products to their full potential. Their exceptional interpersonal, multi-tasking, and teamwork skills combined with their high energy and enthusiasm ensures jobs gets done and done well. They have impeccable troubleshooting abilities that enable them to research and solve challenging and unique problems independently. They are able to adapt to ever changing environments quickly and are eager to expand their knowledge.
Key Responsibilities
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Reporting to the Manager, Customer Support NAM, you’ll install, configure and upgrade our Web-based applications and provide technical support
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Serve as a point of escalation to our Customers’ IT departments and RLD’s internal teams to provide high-level technical support for our products and services
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Work closely with Customers on custom projects/implementations that require a technical lead
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Work with Customers over the phone, through incident cases and through Live chat.
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Diagnose workstation compatibility issues by ensuring proper IE settings, Group Policy, Security Policy, etc., are adhered to.
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Work on internal projects which aid in the evolution of Support Services and RL
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RLDatix is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
