at Hornblower Group, Inc in Chicago, Illinois, United States
Job Description
Description
City Experiences is seeking a Seadog Tour Guide for our City Experiences operation in Chicago, IL.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
The successful Seadog Docent is responsible for delivering informational and entertaining tours to groups of 10-150 people, ensuring guest comfort and safety while underway, and assisting with docking and undocking. Docents must uphold the strictest safety standards for guests and crew, while maintaining a professional and friendly manner consistent with Our Service System and assisting with docking and undocking.
Essential Duties & Responsibilities:
Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
Follow safety procedures in order to ensure the protection of passengers and vessel
Participate in routine safety drills to prepare for major incidents
Handle lines to moor vessels to pier
Stand watch in ships' bows, sterns, or bridge wings in order to look for obstructions in a ship's path or to locate navigational aids such as buoys and lighthouses
Assist Captain and supervisory personnel in maintain vessel equipment and systems such as HVAC, engine, and technical equipment
Maintain the cleanliness and safety of all common areas
Sweep, mop, and wash down decks and exterior to remove dirt, and debris, using brooms, mops, brushes, and hoses
Load or unload materials from vessels; gather and remove trash from vessel
Service, clean, and supply restrooms
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Additional job duties assigned.
will provide courteous customer service dealing with sale of liquor and to know and observe the various state and local regulations regarding the sale of liquor.
Stock carts always in between cruises and handle inventory
Requirements & Qualifications:
High School Diploma (or GED or High School Equivalence Certificate) preferred
Must be at least eighteen (18) years of age.
Pre-employment and on-going random drug testing are required for all marine personnel.
Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident
Satisfactory background check
Must be able to effectively understand and convey written and verbal information to guests and coworkers.
Must possess a service orientation - actively looking for ways to help others
Energetic and enthusiastic personality essential
Will work for extended periods of time without sitting
Must be able to lift up to fifty (50) pounds
Must be able to throw mooring lines from ship to pier
Must have normal color vision to accurately interpret navigational lights and color-sensitive system and safety displays
May be required to apply for a Transportation Workers ID Card
Will be required to be available for work on all major holidays
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with... For full info follow application link.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.
