at Parts Town, LLC in Addison, Illinois, United States
Job Description
Position at Parts Town
Returns Specialist
See What We're All About
As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list.
Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fifteen years in a row, and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for four consecutive years in 2020, 2021, 2022, and 2023.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!
Perks
Parts Town Pride - check out our Virtual Tour and Culture!
Quarterly profit-sharing bonus
Team member appreciation events and recognition programs
Volunteer opportunities
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
Bonus DC Perks
Bi-Weekly Travel stipend
Safety Shoes reimbursement program
Holiday pay and opportunities for overtime
Referral Bonus Program
We offer forklift training programs
Free food! We offer free snacks and drinks to show our appreciation to our team members
The Job at a Glance
As theReturnsSpecialist (Internally known as Rescuer of Returned Parts), you willprocess customerreturns to ensure that they are provided with a timely resolution. You striveto ensure that we are accurately and efficiently placing parts back into inventory to be available to our customers in the future.You will strive to deliver high quality work in a fast paced environment while living up to our core values of integrity, passion, courage, and innovation each and every day!
A Typical Day
Exercisejudgmentto determine the proper action for returned parts,processing returns, warranties, and shippingclaims
Unpack and examine returned OEM parts,verifying thatthecorrect parts and quantities are being processed
Work closely with Purchasing and Returns teams to resolve discrepancies
Repairand cleanparts ensuring they meet Parts Towns quality standards to be re-stocked
Record and update part informationinto internal systemsto ensure accuracyon inventory
To Land This Opportunity
You showcase strong decision making and problem-solvingskills and are a stickler for details and organization
You're adaptable and thrive within quickly changing environments
You are looking to work Monday-Friday 7:00am- 3:30pm and Saturdays when need
You consider yourself proficient inMicrosoft Office and Outlook
You have the ability move around forlong periods of timeandlift30 lbs. unassisted
You have fantastic communication skills & you're proficient in English (verbal and written)
About Your Future Team
Our Distribution Center Team is full of high-performing team members who have a passion and enthusiasm to work hard and play hard. Our Distribution Center is a very team-oriented atmosphere, and we strive to live up to our core values of safety, integrity, community, passion, courage, and innovation each and every day!
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.
