at Motorola Solutions in Chicago, Illinois, United States
Job Description
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.Job Description
Position is responsible for managing projects within our Service Partner Program to include program requirements related to the expansion of products and acquisitions. Manages projects as assigned within the Service Enablement Compliance & Analytics (SECA) Team. Collaborates with other internal departments, third party compliance providers, and our Service partner community to execute program changes that drive service channel engagement and compliance.Seeks and develops processes to drive and improve operational efficiency to provide a measurable benefit to Motorola and our Partners.
Specific Knowledge/Skills:
Support of our NA Service Program Managers, PartnerEmpower channel operations team, and the Service Partner community.
Highly motivated, creative, flexible, detail and results oriented without losing sight of the big picture
Strong team player who is willing to provide assistance where and when needed to meet project deliverables and deadlines
Support the integration of the MSI's new acquisitions into the service partner program, training, and the related scorecard measurement
Oversee the development and maintenance of the service partner program and service partner scorecard
Execution of program changes that, not only drive service channel engagement and compliance, but improve operational efficiency and provide a measurable benefit to Motorola Solutions and our partners
Provide all Service program updates into Salesforce
Avetta compliance and Insurance support for the Service Partner community
Work with service partner admins to keep contact information current and technicians available so that training can be tracked within the scorecard
Scheduling and Tracking compliance of program changes
Manage and communicate service partner compliance and program changes
Support subcontract eligibility reporting for the service partner community
Support Google Forms for 3rd party certifications, IT Security Policies, and Test Equipment calibration logs, and their inclusion in the service partner scorecard
Ability to work collaboratively with support, program, regional and territory organizations
Leadership skills and ability to effectively delegate and hold resources accountable in a professional manner
Experience in building and maintaining positive business relationships
Excellent communication (oral, written and presentation), interpersonal, organizational, problem-solving, multi-tasking, and time management skills
Excellent negotiation skills
Ability to work remotely or in an office
Tech savvy; ability to learn new technology quickly
Bachelor's Degree is preferredBasic Requirements
5+ years of cumulative work experience in compliance and/or project management, communications, training, operations and/or related field.Travel RequirementsNoneRelocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes
Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
