at Elara Caring in Litchfield, Illinois, United States
Job Description
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
Job Description:
The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.
Delivering the right care, at the right time, in the right place is the mission that inspires Elara Caring, and that starts with the right people . Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Scheduler by helping your team to reach their full potential.
To continue to be an industry pioneer delivering unparalleled care, we need Scheduler with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
+ You’ll work in a collaborative environment
+ You’ll be rewarded with a unique opportunity, leading an elite team of healthcare professionals
+ Outstanding compensation package
+ Comprehensive onboarding with mentorship and preceptor support
+ Ongoing Continuing Education (CEs) available at no cost
+ Opportunities for advancement
+ Medical, dental, and vision benefits after 30 days of employment
+ 401K match and paid time off for full-time staff
+ Fleet vehicles available, per company policy
+ COVID-19 Prepared with Personal Protective Equipment and precautions
What is Required?
+ High school diploma or GED required; Associates degree is preferred
+ 1 year of practical experience required
+ 1 year of experience of patient scheduling in the home care agency setting is preferred
+ Demonstrates familiarity and understanding of national standards of care, state licensure, and federal conditions of participation.
+ Ability to convey information and opinions, listening to others and checking for understanding, responding in appropriate message and tone
+ Ability to set timeframes, match resources to tasks, and plan ahead
+ Ability to make decisions with incomplete information, choosing from multiple options, knowing when to escalate
+ Quickly become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and intermediate knowledge of Microsoft Office
+ Ability to handle complaints, manage conflict and negotiate outcomes
+ Ability to seek patient feedback, advocate for patient, understanding of patient needs, and managing patient expectations
+ Ability to respond to and control unexpected situations by evaluating solutions and taking initiative to implement best solution
+ Abilityto understand financial impact of scheduling decisions and staff productivity metrics
+ Bilingual in Spanish and English preferred
You will report to the Administrator or Branch Director.
This is not a comprehensive list of all job responsibilities ; a full job description will be provided.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Elara Caring partipates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.
