at Twin River Management Group, Inc. dba Bally's Corp in Chicago, Illinois, United States
Job Description
Description
About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!
Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!
Job Summary:
As a Security Supervisor, you will provide a safe environment for all guests, employees, company property, and assets. You will be responsible for securing the premises, patrolling and property, guarding entry points, and verifying guests. In addition, you will nurture our relationship with our guests by maintaining exemplary guest and employee relations.
Duties and Responsibilities:
Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Responsible for the overall supervision and management of the Security Operations in the absence of the Director of Public Safety and the Security Shift Manager
Assist in the development of the security team through training, scheduling, conducting evaluations, and issuing corrective action
Initiate the review of Security Incident Reports
Oversee the physical security of the casino and company assets
Responsible for the physical safety of guests, employees, and company assets
Escort cash, chips, and table drops as needed
Report any criminal or suspicious activity without hesitation
Ensure the department adheres to all regulatory, departmental, and Company policies and procedures
Communicate any violations of Company policies and procedures as well as any regulatory requirements
Safeguard the overall integrity of gaming
Perform other duties as assigned
Qualifications:
Must be 21 years of age or older
Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
High school or equivalent required
College or military education preferred
Prior security, safety, or loss prevention experience preferred
Must have excellent customer service skills
Strong organizational, planning, and supervisory skills are required
Must have open work availability to work nights, weekends, and holidays
Physical Demands:
Frequently required to walk, run, kneel, stretch, push, twist, bend, and lift.
Requires visual acuity to perform close-up activities and peripheral oversight
Requires manual dexterity to conduct repairs on slot machines
Work Environment:
The work environment contains bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.
We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on any status protected by the laws or regulations in the locations where we operate.
