Medical Assistant / Scheduling Assistant

at NorthShore University Health System in Chicago, Illinois, United States

Job Description

Job Description:

Position Highlights:

Position: Medical Assistant/Scheduling Assistant
Location: Chicago, IL
Full Time
Schedule: Monday to Friday 8:00 am - 5:00 pm, Rotating Weekend
Travel Required:

What you will need:

EDUCATION: High School Diploma or GED preferred or equivalent work experience
LICENSE/CERTIFICATION:
Certification or registration as a Medical Assistant with a nationally recognized accrediting body preferred.
Current CPR certification with the American Heart Association or American Red Cross required.

Benefits:
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, and Vision options, including Domestic Partner Coverage
Tuition Reimbursement
Discounted Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities

JOB SUMMARY

This dual-role provides both skilled front office and clinical support to the physician practice and serve as a liaison between the physician and patient to coordinate care. When required, provides direct patient care by working collaboratively with the care team. Functions as a member of the patient's ambulatory care team while delivering exceptional customer service, ensuring patient safety, privacy and loyalty. Provide healthcare services under the direction of the Practice Manager and/or designee, and physicians in the Swedish Medical Group. This role may provide direct clinical care to patient including vital signs, phlebotomy, vaccinations, injections, and assist with clinical procedures. This role may help answer phones, schedule appointments, and gather general information to register patients.

RESPONSIBILITIES

Essential Functions
* Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Swedish Medical Group.
Greets patients providing a high level of customer service and answers telephone referrals/inquiries.
Prepares patients for the health care visit by directing and/or accompanying them to the examining room; provides exam gowns and drapes; helps to position patient for the examination and/or treatment; arranges exam room instruments, supplies, and equipment.
Verifies patient information by interviewing patient; reviews and/or records medical history; takes vital signs; confirms purpose of visit or treatment.
Supports patient care delivery by assisting the healthcare providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; administers medications on the premises; authorizes drug refills as directed; telephones prescriptions to pharmacies; draws blood; prepares patients for x-rays; takes electrocardiograms; removes sutures; changes dressings; prepares for and assists with procedures as directed, specialty specific clinical duties as directed.
Educates patients by providing medication and diet information and instructions; answers questions.
Completes records by recording patient examination, treatment, and test results.
Generates revenues by recording billing information of services rendered; completes insurance forms; responds to insurance and other third-party inquiries.
Answers incoming calls promptly, courteously, and in a caring friendly manger, ensuring outstanding customer service at all times
Accurately, appropriately and efficiently schedules services, tests, procedures, and appointments for multiple departments, adhering to specific department guidelines and protocols, ensuring service excellence at all times
Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the cashier or financial counselor when indicated.
Keeps supplies ready by inventorying stock; places orders; verifies receipt.
Keeps equipment operating by following operating instructions; troubleshoots breakdowns; maintains supplies; performs preventive maintenance and calls for repairs as needed.
Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complies with legal regulations.
Maintains patient confidence and protects operations by keeping patient care information confidential.
Adheres to professional standards, policies and procedures, federal, state, and local requirements and Patient Centered Medical Home standards.
Maintains current job knowledge by participating in educational opportunities
Takes initiative and explores opportunities for accomplishing new and different tasks or projects
Other Functions
Participates in maintaining an environment conducive to safety, patient comfort and... For full info follow application link.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.