at United Airlines in Chicago, Illinois, United States
Job Description
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.
Key Responsibilities:
The Digital Transformation Specialist contributes to the development & implementation of United Cargo’s digital distribution channel strategy. Individual plays an integral role in ensuring United Cargo remains competitive and relevant in the digital technology space. This individual functions as a business ""owner"" of digital channel initiatives and is accountable for any work being proposed or performed within the platform. The Digital Transformation Specialist is a primary point of contact for the business users, IT counterparts, technology vendor(s) and customers to ensure all system-related activities are aligned with strategic direction. Individual is well-educated on technical functionality and uses that knowledge to guide internal and external collaborators. Overall objective is to implement the digital distribution channel strategy thereby enabling significant revenue opportunity for United Cargo.
Individual guides cross-functional team members thereby promoting a “working together” environment. Individual partners closely with IT and customer/vendor counterparts to coordinate technology deliverables, including development & maintenance work for web, direct connect, TME and digital marketplace. Position finds opportunity to keep UA Cargo competitive and relevant in the digital marketplace and looks for ways to drive efficiency and enhance customer experience throughout various channels.
Channel technology strategy/implementation
+ Contribute to the planning and development of distribution channel strategy to ensure United Cargo remains competitive and relevant in the digital technology space
+ Identify and action opptys to enhance UA presence and performance in high priority channels (ie web, direct connect, TMS and digital marketplace) Partner with key collaborators (internal and external) to achieve desired results
+ Analyze and report-out on key performance indicators for assigned initiatives
Distribution Channel Development and Management
+ Support the activities required to develop and implement UA Cargo’s digital distribution strategies
+ This includes, but is not limited to, implementing new web functionality, facilitating direct connect capabilities with select freight forwarders, enabling UA to participate in TMS arena and facilitating UA’s entrance into digital marketplaces
+ Guide UA Cargo involvement with customers and vendors, as it relates to direct connect, TMS and other customer-facing opptys
+ Take a lead role in developing business requirements and contributing to technical requirements for new enhancements
+ Improve customer’s digital experience thereby increasing adoption/penetration rates in digital channels
Communication/Relationships
+ Function as a primary point of contact, representing the business, for Strategy Cargo user community, Cargo IT and technology vendor staff
+ Support Manager in providing direction and guidance to internal partners to ensure alignment with strategy
+ Keeps abreast of new developments and the competitive landscape
+ Effectively manages the intake funnel, request prioritization process and progress of each request
Data Management and Reporting
+ Manage cargo distribution channel performance data, advise mgmt. of industry/UA trends and identify future opportunities
+ Coordinate with cargo team members to determine data needs and develop associated reporting capabilities
This is a Chicago-based, hybrid position that will require on average, three days per week in office.
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications):
+ Bachelors Degree or equivalent experience
+ 3-5 years of proven web development, distribution technology and/or ecommerce experience
+ Experience in leading partners (internal & external) in a large-scale technology initiative
+ Proven experience in implementing distribution strategies for a large B2B organization
+ Demonstrated customer-facing experience in introducing new technology
+ A hands-on working knowledge of eCommerce functionality and capabilities
+ A strong working knowledge of B2B distribution channels (web, direct connect, TMS & digital marketplace) and related market trends
+ A strong working knowledge of product or channel launch for a global organizaiton in a B2B environment
+ Familiarity with cargo, logistics or travel industry
+ The ability to identify digital technology opportunities
+ Ability to lead cross-functional teams and effectively guide collaborators
+ Ability to contribute to strategic vision & complete it
+ Proven planning, project management, analytical & collaboration skills
+ Strong communication (verbal & written) & presentation skills
+ Ability to effectively interact with customer counterparts
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
+ Project Management Certification
+ Experience in functioning as the business “owner” for launching direct connect capabilities and/or introducing a company into a digital marketplace in the cargo industry
+ Working knowledge of Cargo industry
+ Strong understanding of cargo technology platforms and the competitive landscape
+ Being a subject matter expert (SME) in a leading cargo technology platform
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as req
