Data Analyst

at Crane Payment Innovations in Mt. Prospect, Illinois, United States

Job Description

Data Analyst

Location IL, Mt. Prospect

Department Field Support

Employment Type Full Time

Have you ever used the self-checkout in your local grocery store? Played the slots at a Las VegasCasino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make thetechnology that powers your everyday life,enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

WHAT YOU’LL BE DOING

Cummins Allison is seeking a talented and motivated Data Analyst to support our Field Service Operation. This critical role will involve utilizing data generated through our field service organization to create clear dashboards and valuable insights that will contribute to improving the quality of our service business. The ideal candidate will possess strong SQL, Microsoft Access, and Microsoft Excel skills, along with a passion for data analysis and a desire to drive continuous improvement within our service operations.

1. Data Analysis : Collect, clean, and analyze data from various sources, including field service reports, customer feedback, and equipment performance data, to identify trends, patterns, and opportunities for improvement.

2. Dashboard Development : Create visually appealing and user-friendly dashboards and reports using data visualization tools or software to provide actionable insights for the field service team and management.

3. KPI Tracking : Develop and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of field service operations. Regularly report on KPIs and recommend adjustments as needed.

4. Root Cause Analysis : Investigate service-related issues, customer complaints, and equipment failures to identify root causes and provide recommendations for corrective actions.

5. Process Optimization : Collaborate with field service managers and technicians to streamline service processes, enhance service delivery, and reduce operational costs.

6. Data Quality Assurance : Ensure data accuracy and integrity by implementing data validation checks and quality control procedures.

7. Cross-functional Collaboration : Work closely with other departments, including IT, Sales, and Customer Support, to gather and share insights that drive overall business improvement.

8. Continuous Learning : Stay up to date with industry trends, emerging technologies, and best practices in data analytics and field service operations.

Personal Attributes

· Action Oriented: You display a sense of urgency and are known for being a timely decision maker.

· Creative: You are innovative and resourceful

· Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs.

· Decision-Making Skills: You have a reputation for making quality decisions and sticking to them.

· Comfortable with innovation: You have passion for continuous improvement and are always seeking a better way to do things.

· Organized: You assemble all necessary materials and information before starting a task

· Team Player: You are approachable, and willing to follow, or lead based on the team’s need.

· Quality written communication: Your writing is concise and descriptive, and you believe it is necessary to “overcommunicate” project status/updates.

Qualifications

+ Bachelor’s degree in a relevant field such as Data Science, Business Analytics, or a related discipline.

+ Proven experience as a data analyst, preferably in a field service or related industry.

+ Proficiency in SQL for data retrieval and manipulation.

+ Strong expertise in Microsoft Access and Microsoft Excel for data analysis and reporting.

+ Familiarity with data visualization tools such as Tableau, Power BI, or similar.

+ Excellent problem-solving skills and attention to detail.

+ Strong communication skills, both verbal and written.

+ Ability to work independently and collaboratively within a team.

+ Strong analytical and critical thinking skills.

+ Experience working with large datasets and database management.

+ Knowledge of statistical analysis and data modeling techniques.

+ Familiarity with maintenance management systems or CRM software.

+ Project management skills and experience.

WHAT WE’RE OFFERING

+ Flexible work environments

+ Defined career growth plans with opportunities to go outside of your “comfort zone”.

+ “Team Building activities that support innovation”.

+ Generous paid time off, including sick and holiday.

+ Medical, dental, & vision insurance

+ 401K with Company contribution

+ Flexible spending accounts

+ Life insurance and disability benefits

+ Discounts for childcare

+ Tuition assistance

+ Community involvement and volunteering events

+ Opportunities to travel and work at our global sites.

Sound interesting? Come see why we areOneCPI (https://www.cranepi.com/en/careers) !

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other character.