Client Project Manager - Large Enterprise - Central

at Paylocity in Schaumburg, Illinois, United States

Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview

The Client Project Manager will own & execute projects in support of Paylocity’s largest, most complex, and highest revenue clients. The Project Manager will engage with the Account Manager to ensure they have a complete understanding of the client’s business challenges and will work out unique solutions to resolve those issues. This role requires proficient technical skills, attention to detail, and comprehensive knowledge of our full Paylocity product suite. This role requires a combination of project management, client service, and client facing responsibilities.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Efficiently manage projects using Share drive and/or Task Ray

+ Define project scope, develop project plans and track and report out on progress

+ Gain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needs

+ Resolve a range of operational issues on behalf of the client

+ Provide exceptional customer service to internal and external clients

+ Partner with necessary internal stakeholders to accomplish projects timely

+ Develop strong internal relationships with Sales, Client Services, and other Paylocity divisions to drive solutions that improve client satisfaction and meet client expectations

+ Partner with Client Services manager & director to coordinate internal and external client teams to ensure that major project objectives are clear, roles and responsibilities are assigned, and timelines are met. Report ongoing progress to clients senior leadership

+ Lead quarterly business review process for each client in partnership with large client leaders

+ Identify any roadblocks on the projects & propose risk mitigation strategies

+ Identify HR opportunities and efficiencies that can be solved with Paylocity products or HCM solutions

+ Serve as a strong advocate for clients by representing their needs and requirements to internal stakeholders. Provide feedback to the relevant teams on client preferences, feature requests, and market trends and see through execution.

+ Identify opportunities for automation, product, and process improvement

+ Lead client calls to report on status of the project

+ Position will require travel to client up to 50%

+ Stay updated on industry trends, regulations, and best practices related to human resources, payroll, and benefits administration. Share relevant insights and knowledge with clients to help them stay ahead in their respective industries.

+ Other duties as assigned.

Education and Experience State the minimum education, experience, skills, and certifications/training required to successfully perform the job.

+ Bachelors degree or equivalent education and experience required

+ 5-7 years project or account management experience required

+ Previous client services & client-facing experience required

+ Excellent Project and Time Management skills required

+ Ability to multi-task and frequently change priorities

+ Previous HCM or payroll service bureau experience strongly preferred

+ Advanced skillet in Microsoft Excel (Vlookup, etc.)

+ Previous experience with Accruals, General Ledger and Security strongly preferred

+ Ability to convey information clearly and persuasively

+ Excellent soft skills to interact with C-Level executives

+ Ability to influence stakeholders without authority to get deliverables completed

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

This role can be performed from any office in the US. The pay range for this position is $65,900- $122,500/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. (https://rise.articulate.com/share/NWT-xukAz2nsMapN3L3TSRXfxzBGrFh\_#/) This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.