at Gamma Technologies in Westmont, Illinois, United States
Job Description
Job Responsibilities
- Evaluate and resolve technical support requests submitted via email, phone, or other channels.
- Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolution independently and with the engagement of DevOps teams.
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
- Serve as a customer advocate in shaping and driving the Mechanics product roadmap, enhancements, and improvements.
- Facilitate customer trainings to ensure customer satisfaction and retention as well as maximum usage of our product.
- Identify trends and inefficiencies to enhance support processes and improve the user experience.
- Support of evaluation projects for potential new customers.
- Support of internal software development and validation of new models and features.
- Develop customer-tailored simulation workflows and methodologies using GT-SUITE.
- Participation in specialist conferences and working groups.
Education, Experience and Skills
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- Masters of Science University degree (mechanical, aerospace engineering, automotive, etc.)
- Ideally, 3 years of work experience designing powertrains and/or engines, including measurement and instrumentation, and controls.
- Previous participation in SAE student competitions (g. Formula SAE, Formula Hybrid) or activities in similar societies or consortiums is also a benefit.
- Technical expertise in the following, used to support current and prospective customers:
- Rotating Machinery Design and Analysis
- Electrified Powertrains
- Experience with the following:
- 3-D MBD software (e.g., MSC Adams, Simpack, Simcenter 3D, etc.)
- Flexible Bodies and Finite Element methods and tools (e.g., Abaqus, Altair, Ansys, Nastran) are also an advantage
- Experience with 1-D System Simulation CAE tools, such as GT-SUITE, Amesim, Dymola, AVL CRUISE M, Simulink, or Modelon Impact is a plus
- Programming skills are an advantage (Matlab, Python, etc.)
