at RSM US LLP in ChicagoChicago, Illinois, United States
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
The Reporting Operations Manager will be responsible for overseeing the HR reporting operations, managing a ServiceNow intake queue, and leading a team of report developers. This position is responsible for managing the intake and processing of reports through ServiceNow. They ensure that all reports are handled efficiently and accurately, maintaining high standards of quality and compliance. The Reporting Operations Manager will operate as a player/coach, taking on the dual responsibilities of a leader and an individual contributor. This role requires a hands-on approach to managing the reporting queue, while also contributing directly to the reporting process. The successful candidate will lead by example, demonstrating expertise in reporting operations and providing mentorship to the team. As a coach, they will guide the team towards achieving operational excellence, and as a player, they will actively engage in the creation and analysis of reports.
Leadership (50 %)
Manage a team of reporting analysts, providing guidance and support to ensure team success.
Monitor and analyze reporting metrics to identify trends and areas for improvement.
Ensure compliance with company policies and industry regulations related to reporting.
Develop and implement strategies to improve reporting operations and increase efficiency.
Provide training and support to team on reporting tools and best practices.
Oversee the development and maintenance of accurate and timely HR reports and dashboards.
Workday HCM report creation, maintenance, and optimization (30% of time)
Requirements gathering, build, test and debug Workday HCM reports & Dashboards
Analyze and translate functional specifications and change requests into technical specifications
Create reports out of HCM and other database systems as required by internal stakeholders
Review reports and calculated fields regularly to optimize performance
Document report functionality and design to facilitate ongoing maintenance
Provide troubleshooting and support for report execution failures
Develop and modify advanced reports for internal human resources and people leaders using Workday Report Writer
Research new Workday reporting & analytics features and functionality to determine how best to meet user needs
Support Workday's biannual releases through impact analysis to changes to Workday's data model and create reports and dashboards to aid in identification of populations for release testing
HCM reporting governance, support and education (20% of time)
Participate in report reviews, including understanding and ensuring security and data privacy standards
Partner with Workday Security team to maintain data and privacy standards
Work closely with other members of the Workday functional team and serve as a subject matter expert for others regarding reporting and calculated fields
Provide HCM data support for Human Resources staff, all associate end-users, and members of senior leadership
Maintain proficiency and level of knowledge with all talent systems
Assists with the support of all aspects of Human Resources as it relates to data requests, including but not limited to EEO-1, Affirmative Action Plan, and benefits census
Participate in delivery of reporting training
Train users on Workday reporting functions and available reports
Follow established standards and change management processes including report documentation
Other duties as assigned
Minimum Requirements
Education & Experience
Bachelor's degree in business administration, Human Resources, Finance or IT or equivalent combination of education and experience
At least 5 years of experience with Workday HCM and Workday reporting tools (e.g. Workday Report Writer, Prism Analytics, BIRT, Advanced reporting, Calculated Fields, Matrix, Trending and Composite); demonstrated knowledge of Workday dashboards, worksheets, and embedded analytics
At least 5 years of experience in project management and leadership in support of overall direction and delivery of analytic solutions
Experience in Human Resources and/or Recruiting functional background; ideally, in Public Accounting or Professional Services firm
Technical Skills
Demonstrated ability to conduct high level needs analysis from multiple data sources to produce complex reports,... For full info follow application link.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
