at SIRVA, Inc. in Oakbrook Terrace, Illinois, United States
Job Description
The Sr. Talent Mobility Advisor is responsible for providing day to day client support for pre-assignment management on a dedicated account. The Sr. TMA's will work closely with client hiring manager and recruiters, internal operations, Account Managers, and PMs (Program Managers), to ensure successful management of mobility services to international assignees and transferees.
This position is open to being filled virtually in the US, the candidate must be able to work EST business hours.
30%
Coordinate with all internal departments/functions to ensure a successful assignee experience. Manage communication process and ensure quality of service delivery.
30%
Communicate/interface with client hiring managers and recruiters on relocation/assignment benefit packages. Provide assistance with exception management, including recommendations on specific exceptions to policy. Provide assignee status updates, keeping the client abreast of issues and offering solutions as issues arise.
20%
Train, mentor, and provide coaching to less experienced TMAs through regular check in meetings.
20%
Complete client related projects and reports as requested.
Qualifications and Preferred Skills
Minimum 5 years experience as Relocation Consultant or related mobility professional
Fully outsourced international assignment management experience including global compensation required
Ability to identify potential problems and develop creative solutions
Excellent listening skills and consultative skills
Strong interpersonal skills; ability to interact with individuals at various levels
Excellent written and verbal communication skills
Strong organizational skills, the ability to function as part of a team while acting as a self-starter
Ability to manage deadlines, multi-task, and operate in a fast-paced environment
Strong presentation skills, business etiquette, and phone skills
Ability to deal with ambiguity in an effective manner
PC proficiency - Word, Outlook, Excel, PowerPoint, and job-related systems
Strong preference for overseas work/living experience
Strong preference for secondary language skills
Education and Certification Requirements
High School Diploma Required
Bachelor's degree Preferred
Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and SMARTBOX) provide everything needed to move talent and deliver experience.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
