at Global Experience Specialists in Hodgkins, Illinois, United States
Job Description
Client Services Manager, Events (Exhibitions)
Location
US-NV-Las Vegas | US-IL-Hodgkins | US-GA-Lithia Springs | US-FL-Orlando | US-NJ-Clifton | US-TX-Dallas
Job ID
2024-21097
# Positions
1
Category
Exhibitions/Events
Company
GES Las Vegas
Division
GES
Overview
GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world - think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative - and every detail in between - we create shows that propel commerce, education and community!
Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.
The Client Services Manager (Events) maintains and expands relationships with our key customers. Assigned to high profile, complex corporate events ranging from mid-to-large revenue, the Client Services Manager is responsible for leading overall planning, budgeting, and execution while achieving key strategic objectives. They will work in tandem with all internal departments to ensure the successful execution of their assigned event. Reports directly to the Associate Director of Client Services.
This is a hybrid position, but must be within reasonable driving distance to a local GES office for on-site meetings.
Responsibilities
Lead and oversee corporate event production, providing overall pre-show planning and development through on-site execution at various facilities across the country.
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for the contractual period and beyond
Strategic liaison with show organizer/agency partners, facility staff, production personnel, internal clients, and ancillary vendors regarding all services, building working partnerships with all
Work cross-functionally and lead collaboratively with internal teams across LOBs (business development, operations, design/creative, and beyond) to manage event and address customer needs
Develop and manage project timelines, agendas, and workflows with clients
Proficient financial acumen including comprehensive budget management, time and materials billing, and estimating/quoting prices for complex products and services
Meet or exceed financial plan goals on assigned event, closely coordinating with Finance team to ensure revenue and costs are identified and accurate
Able to collaborate with internal key players across the country as well as produce in any region based on core job knowledge and experience
Thorough understanding of GES products and services and ability to sustain influence on customer decision-making
Manage to varying Key Performance Indicators (KPIs)
Identify risks and opportunities and develop solid action plans to address
Proactively assess, clarify, and validate customer needs on an ongoing basis
Capable of creating and/or adapting processes for complex clients
Achieve strategic customer objectives and maintain high customer satisfaction ratings - measured through Show Organizer Survey results
Represent GES at industry association functions as needed (IAEE, PCMA, etc)
Proficient in all GES internal SOPs, processes, and platforms
Drive process improvement projects, either assigned or initiated
This position may require management of assigned support staff on an event.
Performs other duties as assigned and deemed necessary of the position under the direction of the Associate Director of Client Services
Qualifications
College degree preferred, 0-3 years experience in events or hospitality industry or similar experience preferred
At least 5 years of tradeshow production, corporate events, or related agency and/or official services contractor experience preferred
Experience working with various graphic substrates and different exhibit systems such as Octanorm, beMatrix, and Agam preferred
Strong budgetary management, and negotiation skills
Must be extremely detail oriented and able to use time productively and efficiently
Excellent organizational skills
Resourcefulness - must possess innovative problem-solving and decision-making skills
Flexible, energetic, and able to multi-task while navigating rapid turnaround times
Top notch communication skills, both oral and written
Self-motivated with ability to work collaboratively as part of a team
Proficient in multisystem management
Ability to foster customer relationships and client... For full info follow application link.
EEO INFORMATION: Equal Opportunity Employer, including vets and disability.
