at Northwestern Memorial Healthcare in Chicago, Illinois, United States
Job Description
Location Chicago, Illinois
Business Unit Northwestern Memorial Hospital
Job REQID 139020
Job Function Patient Support
Shift Day Job (1st)
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Pay Starting at: $18.33+ per hour based on experience
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Description
The Resource Coordinator - Outpatient Phlebotomy/Support Servicesreflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Performs all aspects of pre-analytic workflow appropriate for the specific support services laboratory section to ensure orders are entered correctly, specimens collected are appropriate for the test ordered and are correctly process/transported.
Provides internal and external customer service excellence
Answers telephone and prioritizes requests using NM telephone etiquette
Follows up on telephone requests as needed
Provides specimen collection instructions to customers when necessary. Verifies order
Verifies non-patient information (e.g., collection time) according to established protocol where needed.
Handles unresolved orders, troubleshoots where needed.
Verifies with physician and/or nurses prior to LIS order entry to resolve unclear, duplicate or otherwise ambiguous orders.
Enters orders
Verifies specimens for add-on tests are available and acceptable and generates add-on test orders. Registers patients in computer
Registers patients in the computer according to established protocol, when necessary.
Verifies patient demographics.
Verifies data entry of specimen/orders into the computer.
Collecting, receiving and processing of specimens
Verifies specimens are correctly and completely labeled upon receipt. Evaluates specimens for appropriateness and takes necessary corrective action. Appropriately documents unacceptable specimens.
Prioritizes specimen processing based on established priorities.
Aliquots specimens according to established protocols.
Performs aspects of analytical testing appropriate for the specific laboratory section.
Maintains test system integrity:
Performs preventative maintenance on instruments/equipment in a timely fashion according to defined schedule.
Verifies reagents and supplies meet defined acceptability criteria upon receipt and prior to use; takes action to ensure unacceptable items are removed from use.
Ensures that sufficient reagents and supplies necessary for test performance are available. Notifies senior staff when minimum inventory level is encountered.
Performs and records all necessary quality control (QC) required for test system performance.
Evaluates QC results and takes necessary corrective actions according to established protocol.
Performs specimen preparation:
Performs any necessary pretest specimen preparation according to protocols.
Performs aspects of test management appropriate for the specific laboratory section.
Responds effectively to changes in the workflow by coordinating a simultaneous series of test when needed, or adjusting work to incorporate STAT tests or fluctuations in work volume.
Monitors daily workflow; overseeing and... For full info follow application link.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
