at Motus, LLC in Chicago, Illinois, United States
Job Description
MotusUnited States
Motus is the definitive leader in mobile workforce solutions. Its platform simplifies the reimbursement and management of vehicle, device, and location costs through personalized calculations. Empower your team with a suite of fully integrated solutions that take the complexity out of compliance. Peace of mind included.
At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.
Position Description:
We are expanding our Account Management team to support a growing a new tier of customers. The Account Manager will own a book of business of customers with current contract values between $5-20k in annual recurring revenue (ARR). In this role, you will be tasked with managing and strengthening customer relationships and ensuring positive engagement with the Motus platform. This is a quota-carrying position, and you will be responsible for driving revenue through renewals, upsells, and account growth.
Our ideal candidate has excellent communication skills, a passion for customer service, and an interest in building a career in Business Development.
Position Duties:
- Maintain and grow the revenue base for your book of business by managing account retention, expansion, and renewal, and by driving upsells for new products
- Serve as the primary point of contact for a book of business and continually delight customers with a positive, customer-centric attitude
- Leverage Outreach to automate appointment setting and sales plays
- Consult with customers on new features and product offerings to drive upsell revenue
- Develop relationships with customers and serve as their strategic partner
- Provide education and coaching to drive product adoption and maximize product value for customers
- Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and events
- Serve as a customer advocate while capturing customer feedback and reporting requests to Product and Engineering
- Improve customer experiences by identifying process improvements, bugs and potential system enhancements
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Think creatively to solve customer problems
Desired Skills & Experience:
- 1-3 years of business development, sales, or account management experience.
- Strong and strategic collaborator with the ability to discern when to engage team members in the development of solutions and when to take accountability and work independently
- High degree of emotional intelligence and empathy
- Exceptional communication (written and verbal) and presentation skills
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multi-tasking, organizational, and project management skills; high attention to detail
- Ability to understand and articulate technical concepts and derive solutions
- Proficiency in MS Office and Salesforce.com
Where required by law, Motus provides a reasonable range of compensation for specific roles. The base pay for this role is $70,000. Actual compensation wil
PI241764470
Motus is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.