at CDW LLC in Vernon Hills, Illinois, United States
Job Description
The Operational Excellence Supervisor is responsible for day-to-day operations, training, coaching, and development of all specialty support coworkers in the Configuration Center. This role will collaborate with other stakeholders to support continued growth and consistency in the delivery of configuration services. This role will assist with key process assurance, and improvement efforts through execution and delivery.
Key Areas of Responsibility
Manage the activities performed by specialty roles within the Configuration Center, including day-to-day operations, adherence to procedures, work flow assignments, and communications with Sales.
Meet with coworkers to communicate department and company information, provide guidance to coworkers and maintain coworker programs and policies.
Manage and coordinate the work of coworkers, including reviewing work performance, motivating coworkers, coaching for performance, identifying performance concerns and developing solutions, identify the technical strengths and developmental areas of coworkers and administering disciplinary action if necessary.
Manage effort to improve workflow management and quality control processes within the Configuration Center.
Participating in recruitment, selection and on-boarding processes.
Train coworkers on internal systems and applications.
Responsibilities
The general work hours will be 9:00 am to 6:30 pm
It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
Stand and/or walk in combination for the duration of the workday
Must be able to lift, push, and pull up to 50 pounds of force minimally (10% of the workday), and/or up to 20 pounds of force rarely
Travel to other CDW locations may be required
Minimum Qualifications
High School diploma or GED
Strong foundation in client computing and networking
A minimum of two years of experience in Internal Services, including team leading experience, or an equivalent combination of education and experience.
Proficiency in Microsoft Office (Word, Excel. Power Point, Visio)
Effective oral and written communication skills, including the ability to deliver effective presentations.
Ability to think strategically
Other Required Qualifications
Strong customer service orientation
Ability to communicate with coworkers at all levels in the organization
Strong analytical skills and problem solving skills
Ability to multitask effectively
Ability to continually learn new technology and to keep pace with an ever-changing industry
Preferred Qualifications
Previous leadership experience
Working knowledge of CDW's internal systems
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
