at Haemonetics Corporation in Chicago, Illinois, United States
Job Description
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.
Job Details
Tasks and Responsibilities:
Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
Serve as a focal point for problem resolution assistance to subsidiary or distributor support
Responsible for editing, writing, and modifying Service and Training manuals and SOPs
Install, upgrade, repair, and maintain instrument systems in defined territory
Provide technical support to staff, contractors and customers
Manage the Service Territory including distributor's service staff
Respond to service requests and ensure customer satisfaction
Manage service parts inventory levels
Complete all required documentation in service tool (SFDC) same day as service
Provide timely and accurate reports as requested
Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
Maintains routine contact with existing customer base
Accurately complete expense reports weekly
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
Preferred Educational Background:
BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
Experiential Background:
2-5 years relevant experience
Must be highly motivated and have strong problem solving ability
Excellent verbal and written communications skills
Must have good technical writing abilities
Must be able to work independently and as a team player
Computer experience and literacy a must
Familiarity with field alignments, electrical/electronics, and mechanical systems
Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
Travel requirement: 65% depending on geography and customer utilization
EEO Policy Statement
Haemonetics is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law (“Protected Characteristic”). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including managers and co-workers.
