at Brunswick in Mettawa, Illinois, United States
Job Description
Are you ready for what’s next?
Come explore opportunities within Brunswick, a global marine leader (https://youtube.com/watch?v=ksuQ6B2j\_mA) committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Job Title: End User Experience Operations Manager
Department: IT – Tech Infrastructure
Reports to: Director, Customer Experience and End User Computing
Primary Purpose:
Under the direction of the Employee Experience Director, manages the Information Technology End User Computing device management process to ensure all managed personal compute assets are provisioned, tracked, patched, and managed for Lifecycle in accordance with Brunswick policies. This is done by establishing an effective technology lifecycle that spans from technology asset selection, order management, operation, refresh, migration, optimization, all the way through the retirement and disposal of the asset. The IT EUC operations manager is responsible for the implementation, management and governance of this life cycle and reporting data that is captured throughout the life cycle to improve the management of assets within the organization. In addition, the EUC Operations manager would be responsible for managing the conversion to third party deployment of devices and the management of those third-party vendors.
Principal Duties and Responsibilities:
+ Define and manage process with site services and EUC to manage lifecycle of all IT EUC assets
+ Define and mange process to support asset management in ServiceNow
+ Manage all end user devices in ServiceNow and Intune including asset lifecycle and budget reporting
+ Support process to manage roadmap, planning and ordering or IT EUC assets
+ Manage process of using third party vendors to deploy EUC devices direct to end users via our modern workplace initiatives
+ Ensure alignment of deployment and management process via Microsoft Intune with the End user Compute and Site Services teams, while complying with CIS standards and using secure base configurations.
+ Management of programs and projects to ensure updates of our IT EUC assets to ensure we remain on supported versions of hardware and software
+ Ensuring visibility of our device health through ensuring the integration of our management systems to our data driven operating model
+ Lifecycle management reporting and divisional budget reporting to ensure lifecycle replacement schedule is maintained.
+ Advise and work with Local Site Services Teams to ensure data protection throughout processes, including proper disposal and destruction.
+ Investigates available hardware and software products, evaluates, and recommends products based on user requirements.
+ Coordinates with the procurement function to interview, select and negotiate with hardware and software vendors to purchase the appropriate equipment at the lowest cost.
+ Coordinates with multiple teams on end user licenses and/or contracts to ensure that hardware and software equipment is covered by the contract and properly documented.
Required Qualifications:
+ Bachelor’s degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience
+ Technology management experience
+ Minimum of five years of experience in at least two IT solution development disciplines, including technical or infrastructure architecture, application deployment, PC OS deployment, SCCM or Intune management
+ Exposure to multiple, diverse technologies, platforms, and device deployment platforms
+ Good understanding of strategic and new and emerging technology trends
+ Experience working in a relevant industry is helpful, but not required.
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers . If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com .
\#Brunswick Corporation
Brunswick is a global leader in marine recreation, delivering innovation that transforms experiences on the water and beyond. Our unique, technology-driven solutions are informed and inspired by deep consumer insights and powered by our belief that “Next Never Rests”. Brunswick is dedicated to industry leadership, to being the best and most trusted partner to our many customers, and to building synergies and ecosystems that enable us to challenge convention and define the future. Innovative, driven, exceptional, authentic and united, these values represent our Employee Value Proposition and are at the heart of how we work together and what differentiates us as an employer of choice.