at Carle in Urbana, Illinois, United States
Job Description
Guest Relations Asst – BMC Customer Svc Excellence
+ Department: Customer Svc Excellence – BMC
+ Entity: Bloomington-Normal Service Area
+ Job Category: Clerical/Admin
+ Employment Type: Part – Time
+ Job ID: 43020
+ Experience Required: 1 – 3 Years
+ Education Required: Not Indicated
+ Shift: Weekend
+ Location: Bloomington-Normal, IL
+ Usual Schedule: Saturday 12-8pm Sun 8am to 8p
+ On Call Requirements: No
+ Work Location: Carle BroMenn Medical Center
+ Weekend Requirements: Yes
+ Holiday Requirements: Yes
Email a Friend Save Save Apply Now Position Summary: The Guest Relations associate greets and assists patients and visitors. They begin the arrival process with patients and direct the to the appropriate destination. Develops and maintains excellent public relations and customer service. Qualifications: EXPERIENCE REQUIREMENTS Two (2) General – Customer Service Essential Functions:+ Facilitates smooth flow of traffic at entrances of the Medical Office Building.
+ Completes incident reports on injuries and helps escalate any care for injured.
+ Begins check in process for patients receiving services.
+ Provides assistance to patients and visitors at the entryway of Carle BroMenn Medical Center
+ Provides assistance to patients with mobility issues when entering or existing the building.
+ Directs patients and visitors to areas within the building.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee’s Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
