at Northern Trust Company in Chicago, Illinois, United States
Job Description
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
The key responsibilities of the Fiduciary Account Manager, GFO include:
Coordinating the account administration for wealth management clients. Maintains the account including record keeping, responds to client inquiries, produces reports and oversees transaction processing. Assists Trust Advisors in developing additional business, making client presentations, and coordinating servicing team.
The Fiduciary Account Manager also:
1. Coordinates the daily servicing of Fiduciary wealth management clients which may include a focus on their asset servicing, trust administration, banking or investment management activities.
2. Receives service requests from clients and partners; coordinates or executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation necessary for the completion of account reviews, and ensures systems information is up to date.
3. Oversees development of appropriate action plans for client activities and ensures execution and follow-up.
4. Coordinates with servicing team on execution of client activity, communicating with client and vendors as appropriate.
5. Ensures accurate set up and review of fees.
6. Drafts discretionary memos in accordance with Trust agreement and collaborates with Trust Advisor for accuracy.
7. Documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.
8. Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions.
9. Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
10. May monitor banking, investment and trust operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services.
11. Communicates with clients regularly to inform them of account set-up or status, document requests, or other information.
12. May research client records, contracts, agreements, legal requirements and relevant tax laws to respond to inquiries. Informs client of steps taken to resolve issues as they relate to the governing agreement.
13. Develops and maintains a working knowledge of...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
