at Mercy Health Corporation (Mercyhealth) in Rockford, Illinois, United States
Job Description
Overview
The System Analyst Clinical 1position supports and maintains software applications that impact clinical areas, such as ambulatory clinics, IP hospital depts., pharmacy, and physician documentation. This role provides analytical and application support in the areas of planning, implementation, optimization, and maintenance of clinical operations.
Responsibilities
Essential Duties and Responsibilities
Performs application table maintenance as needed in support of requested changes. Updates and maintains required documentation and issues lists.
Support includes Phone support and routine business unit visits to discuss pending issues.
Participates in various operational meetings to analyze current procedures and workflows, identify problems, makes recommendations and determinations on which software functions and workflows to implement. Makes suggestions on how to most effectively utilize the software applications to improve production or workflow.
Assist in development and implementation of policies and procedures as they relate to supported Software applications.
Assist in implementing upgrades, including testing of software applications.
Assist Educators in the development and delivery of training and documentation for new software releases.
Works as part of the clinical team to plan, test, and implement new functionality, integration among applications, and enhancements for the clinical applications.
Consults with Providers, Leadership, Physicians and other clinicians to identify problems and resolutions related to clinical software applications and functions.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience
Bachelor's degree in Information Technology, Business, or other related field preferred; an equivalent combination of education and work experience will be considered.
Certification and Licensure
Bachelor's degree in Information Technology, Business, or other related field preferred; an equivalent combination of education and work experience will be considered.
Skills and Abilities
Experience with and demonstrates competence in Microsoft Office Applications.
Ability to work independently and be result oriented.
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.
Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Level of Supervision
Receives basic level of supervision and guidance and direction from Supervisors
Supervises
This job has no supervisory responsibilities
EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.
