at Altorfer Industries in Oglesby, Illinois, United States
Job Description
Service Manager
Req No.
2023-4392
Category
Management
Location
US-IL-Oglesby
Type
Regular Full-Time
Union or Non-Union
Non-Union
Division
Heavy
Company
Altorfer Industries Inc.
Working Hours/Days
7am-4pm
Overview
POSTION SUMMARY: The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
Basic Duties
PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):
The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.
Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
Responsible for the Shop Service P&L
Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
Manage day-to-day activities of Service Department personnel
Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
Manage service, repair and reconditioning of machines and components
Manage new and used equipment inspection, service and preparation for the Sales Department
Manage shop customer communications
Manage the work order process from opening jobs through job invoicing
Develop quotes for complex jobs and quote approvals
Consistently enforce work rules and company policies
Effectively manage all Work In Progress (WIP)
Conduct semi-annual performance reviews for all direct reports
Ensure operations conform to industry and company performance metrics and benchmarks
Occasionally participate in sales calls with Sales Reps.
SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers
Qualifications
EDUCATION/QUALIFICATION/EXPERIENCE:
Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
Experience as an Equipment Manager or Service Manager/Supervisor a plus
Advanced user of all Microsoft Office products to include Excel
Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
Working knowledge of CODA a plus
SKILLS/ABILITIES:
Working knowledge of a P&L and financial statements
Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
Exceptional communication, management, leadership and interpersonal skills
Working knowledge of OSHA and EPA regulations as they relate to the industry
Ability to carry on effective communication with customers to maintain a high level of customer loyalty
Equal Opportunity Employer M/F/Disabled/Vets
Physical Requirements/Working Conditions
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
"C" Constantly (6-8 hrs/day), "F" Frequently (3-6 hrs/day), "O" Occasionally (up to 3hrs/day), or "NA" if not applicable.
F Climbing F Stooping F Kneeling
F Crouching O Crawling F Reaching
F Standing F Sitting F Walking
F Grasping F Repetitive Motion F Keyboarding
Pulling Lifting Pushing
O Up to 25 lbs. O Up to 25 lbs. O Up to 25 lbs.
O 26-50 lbs. O 26-50 lbs. O 26-50 lbs.
O Over 50 lbs O Over 50 lbs. O Over 50 lbs.
C Subject to both inside and outside conditions
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Altorfer Inc. is an EEO/AA Employer. All qualified individuals- including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.
