at Rivian in Normal, Illinois, United States
Job Description
Staff Quality Engineers with Rivian Automotive, LLC in Normal, IL. Work from the Customers perspective, driving quality in design and execution of products, through Key Performance Indicators and Specifications. Lead quality issue investigation from both manufacturing plant and from field. Track, analyze, and resolve, ensuring root cause is robust and verify corrective actions are effective. Coordinate input from internal/external customers to better understand customer’s need and/or perception to improve audit plan. Lead continuous improvement projects and supports investigation of new technologies to improve overall quality performance. Track down customer satisfaction and warranty costs reduction impact of RCCA-derived countermeasures. Warranty part return tear-down and technical analysis. Field incident scrambles and investigation Cultivate a synchronized relationship with cross-functional stakeholders including Design Engineering, Manufacturing Supply Chain, Service and Quality with the objective of driving issues to a resolution. Lead Cross-Functional Teams for resolution of complex and/or chronic issues. Consolidate inputs and material from cross-functional teams to create presentations and reports for internal and external stakeholders. Communicate progress and status at all leadership levels including the C-Suite. Be responsible for Quality Objective achievement 3 Months-in-Service, Consumer Reports. Represent the Voice of the Customer and drive feedback to Design and Manufacturing Engineering teams to catalyze improvements in product, process, and equipment. Define and implement inspection metrics, constantly striving for higher quality Vehicle audits. Feed market quality experience into new model design specifications. Participate in the development of Failure Mode and Effects Analysis (FMEA). Advocate as the voice of the customer demanding the highest quality expectations from the organization. Execute the duties of the position such that the focus is largely proactive versus reactive.
RQMTS: Master’s degree or foreign equivalent in Mechanical Engineering, Industrial Engineering, or a closely related field and minimum one year of experience in any job occupation involving Quality Engineering. Experience must include working with management/planning tools, quality tools, and preventive and corrective actions; Performing DFMEA and PFMEA; Working with quality systems, methods, tools, and standards; Performing audit processes on planning, preparation, execution, reporting results, and follow-up; and utilizing Tableau. Email resume to Rivian Automotive, LLC, Attn: Mobility, Job Ref #: SQE23PRV, hrmobility@rivian.com.
