at Americold Logistics, LLC in Rochelle, Illinois, United States
Job Description
Primary Responsibility :
Coordinate appointment scheduling, tracing, expediting, load processing and provide customer service to both internal and external customers.
What You'll Do :
Provide high-volume problem-resolution for customers, warehouses and carriers.
Enter shipping / delivery appointments into TMS / WMS.
Enter stop order changes sent back from transportation companies.
Work with shippers' customer service representatives on exceptions, rush orders and order changes.
Complete the data entry of load appointments, changes, and follow-ups. Build or enter orders (ad hoc) for billing purposes and customer orders.
Maintain updated Status Edit and Volume Reports to ensure all loads are empty and closed.
Notify customer service representatives of any service failures.
Follow up and track all rescheduled appointments and late deliveries.
Provide problem resolution and customer service for vendors, customers, and consignees, etc.
Work with carriers to improve performance and resolve issues.
Resolve scheduling issues.
Work with carriers to improve performance and resolve issues.
Review and reconcile variances between carrier invoices and system charge calculations.
Communicate and coordinate with shipping warehouses and regional transportation personnel on charges created or approved by the field. Places and follows up with operations through internal communication systems.
Monitor AR with information on carrier changes when the Customer needs to be invoiced.
Provide Proofs of Delivery when needed by Customer.
Review carrier aging report, process aged invoices and correct as needed.
Process and audit carrier balances due invoices.
Process and audit overcharge claims.
Tracking, tracing and processing detention orders
Follow attendance policy, show up for work on time and ready to work assigned shift.
Other duties as requested.
What Experience and Education You Need :
High school diploma or general education degree (GED) or at least one year related work experience.
Associates Degree Preferred
What Could Set You Apart :
Ability to work in fast-paced, deadline-oriented environment.
Experienced with Warehouse Management System
Experienced with Microsoft Office, including Word and Excel
Good customer service skills
Ability to communicate effectively with variety of individuals
Ability to pay close attention to detail.
Strong problem solving skills.
Ability to deal with customers who may be upset.
Ability to work in a fast paced environment.
Ability to handle multiple tasks at the same time.
Ability to handle difficult situations with internal and external customers.
Flexibility and initiative.
Customer service oriented.
Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
Tools and Technology: Calculators or accessories, Desktop computers, Electronic mail software and Spreadsheet software
Physical Requirements :
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
