at Loyola University Of Chicago in Chicago, Illinois, United States
Job Description
Position Details
Position Details
Job Title
Financial Aid Advisor
Position Number
8100275
Job Category
University Staff
Job Type
Full-Time
FLSA Status
Non-Exempt
Campus
Rogers Park-Lake Shore Campus
Department Name
STUDENT FINANCIAL ASSISTANCE
Location Code
FINANCIAL ASSISTANCE (02023A)
Is this split and/or fully grant funded?
No
Duties and Responsibilities
As a key member of the Financial Aid Office, the Financial Aid Advisor is the initial point of contact for all perspective, new, and continuing students, parents, and guests by answering all in-bound phone calls and responding to e-mails.
- Primarily, this advisor will counsel and advise students and families about their financial aid eligibility, application procedures, aid programs, costs, and indebtedness; individualizing information to the particular needs and situation of the student.
-The Financial Aid Advisor will gather protected and sensitive information and required data to triage complex financial aid issues or questions.
- Key duties include (but are not limited to) explaining general information, reviewing financial aid documents, explaining procedures and policies to students and/or parents for starting and/or restarting the financial aid process, troubleshooting financial aid issues and providing feedback to explain reasons and resolutions.
- This advisor will access federal aid and/or state systems and various student resources to provide information to students regarding their financial aid status.
- Helps students and/or parents understand the data required for financial aid determinations.
-The Financial Aid Advisor will attend trainings and earn yearly credentials through NASFAA and FSA to ensure on-going understanding and aptitude of federal Title IV regulations.
-Review submitted documents for accuracy and follow-up with students and/or parents if additional information is required.
-Responsible for reviews of: conflicting information, citizenship comment codes and documentation, reviewing other comment codes as determined by the FAFSA, or review of appeal audit forms to ensure on-going compliance with federal regulations.
-Supports recruitment and other university-wide events
-Troubleshoots with various departments to support questions outside of financial, including (but not limited to) the Bursar's Office, Admissions, Residence Life, and the Dean of Students Office
- Performs other related duties as assigned.
Minimum Education and/or Work Experience
Bachelor's degree preferred and 2-3 years of customer service experience.
Qualifications
- Bachelor's degree preferred and 2-3 years of customer service experience.
- Customer service experience in high call volume roles preferred
- Detail-oriented with good interpersonal, verbal, and written communication skills.
- Ability to collect with discretion and protect sensitive personal information
- Ability to think critically with adaptability to change
- Must be able to work as part of a diverse team
- Willingness to support students and families from all backgrounds
- Ability to manage difficult conversations and provide feedback to explain reasons, policies, and/or resolutions.
- Ability to work with multiple systems to ensure the student has completed all necessary financial aid steps.
- Working knowledge of federal, state and local laws regarding student financial aid is preferred (with training available as needed)
- Demonstrated ability to perform responsibilities with initiative and minimal supervision.
- Ability to interact professionally with student, parents and LUC colleagues in support of a holistic approach to service
Certificates/Credentials/Licenses
None
Computer Skills
Proficiency with MS Office Suite, Internet and email applications. Experience with PeopleSoft and Department of Education systems (COD, NSLDS, etc) preferred.
Supervisory Responsibilities
No
Required operation of university owned vehicles
No
Does this position require direct animal or patient contact?
Physical Demands
Repetitive Motions
Working Conditions
None
Open Date
06/04/2024
Close Date
Special Instructions to Applicants
Diversity and Inclusion Statement
Diversity, Equity, and Inclusion
As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural... For full info follow application link.
Loyola University Chicago is an Equal Opportunity / Affirmative Action employer with a strong commitment to hiring for our mission and diversifying our faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
Loyola University Chicago is an Equal Opportunity Employer.
