at QBE The Americas in Chicago, Illinois, United States
Job Description
Primary DetailsTime Type: Full time
Worker Type: Employee
The opportunity
This role will lead the sales and relationship function for claims by managing client partnerships and marketing differentiators to support business growth and profitability. Serve as the single point of contact for internal and external partners by fostering inter-departmental collaboration and building effective relationships.
Primary Responsibilities
* Facilitate strategic sales approach by guiding and encouraging team collaboration and knowledge-sharing to drive a consistent, cohesive approach to building and developing sales opportunities
*Manage continuous improvement initiatives by reviewing existing portfolios and identifying opportunities to increase profitability and add value
*Cultivate a professional company reputation by upholding organizational values and sharing best practices with direct reports to keep communications consistent and aligned with company image
*Manage services of existing client base by collaborating with senior leaders to share information and identify and capitalize on opportunities for business growth
*Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility
*Promote inter-departmental collaboration and drive cohesion between Claims/Loss Control, Business (including shared services) and Customers to increase profitability and add value
*Act as single/primary point of contact to trouble shoot technical/service issues from agents, brokers and policyholders by designing and utilizing innovative solutions to ensure outcomes are achieved, lessons learned are documented and shared, and highest-quality customer service is delivered
*Contribute to the development and implementation of annual and long-term division-wide strategic plans and operating policies by building relationships, sharing Claims and Risk specific industry knowledge and addressing business issues with key internal and external stakeholders to achieve business and objectives, operating targets, and budget
*Collaborate and communicate across the entire Claims business unit along with all operating units across QBENA to include Underwriting, Actuary, Finance, Legal, Risk, Global Risk and Treasury/Accounting
Required Education
* Bachelor's Degree or equivalent combination of education and work experience
Required Experience
* 7 years relevant experience
Preferred Competencies/Skills
* Utilize product knowledge to inform clients
*Build and maintain professional networks and channels of communication inside and outside the organization
*Strategic planning
*Analysis of portfolios
*Communicate information in a clear, well-organized, and professional manner both internally and externally
*Establish a high degree of trust and credibility with others
*Utilize personal credibility to influence others
*Act fairly, ethically and with integrity when decision-making, managing or working with a team and corresponding with customers
*Build and capitalize on beneficial internal and external relationships
*Persist through challenges and setbacks
*Motivate and inspire others
*Share knowledge and educate others
Preferred Experience
* Insurance industry experience
*strategic professional relationship management
*experience managing or leading others
*increasing levels of responsibility
Preferred Knowledge
* Principles and processes for providing customer service includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
*Products and concepts relating to the insurance industry
*Principles and methods for showing, promoting, and selling products or services; sales techniques, and sales control systems
*Events affecting the industry, including understanding of competition and the marketplace
About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our... For full info follow application link.
Equal Employment Opportunity
The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.
